Service Coordinator
Johnson Controls
Date: 2 days ago
City: Walsall
Contract type: Contractor

Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!
Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.
We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response. This role is office based in Walsall, UK.
What We Offer
Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.
We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response. This role is office based in Walsall, UK.
What We Offer
- Competitive salary
- Permanent, full time contract (Mon-Fri 8:30am-5pm)
- 25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option
- Pension (up to7% employer match)
- Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products
- Dedication to safety through our Zero Harm policy
- Access to business resource groups
- Overall Engineer scheduling
- Engineers Utilisation (Time & Attendance)
- Engineer Planner Management
- Engineer Timesheet Processing
- Raising Jobs – Maintenance, Quoted & Reactive
- Parts Ordering
- Communicating with Customers (Verbally and in Writing)
- Obtaining Customer Pos, Accounts Receivable / Payable Management
- Maintaining Customer KPIs
- Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)
- WIP Management
- Maintaining Engineer Training Matrix
- EHS Management
- FGAS Legislation Compliance
- Strong organisational skills
- Focus on customer engagement & management
- Ability to prioritise workload
- Capable of working without documented procedures and with limited supervision.
- A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team
- A willingness / ability to adapt and learn in an ever-changing environment
- Experience in a similar environment
- Technical knowledge / background
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