Service Coordinator

Johnson Controls are the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet!

Our Industrial Refrigeration (IREF) division delivers project solutions, maintenance & service solutions that support our customers manufacturing, cold storage and R&D testing requirements. We are the OEM for SABROE, Frick Compressors & York products with trained engineers located nationally providing project solutions along with planned, preventative & reactive works to our target markets being meat, poultry, food manufacturing, beverage, cold storage, general manufacturing, leisure, pharmaceutical & automotive.

We are looking for a Service Coordinator with strong organisational skills, to take ownership for coordinating our service support teams, ensuring that our customers maintenance and repairs are met with great customer service and a timely response. This role is office based in Walsall, UK.

What We Offer

• Competitive salary
• Permanent, full time contract (Mon-Fri 8:30am-5pm)
• 25 days of Annual Leave plus Bank Holidays & Holiday Buy Back option
• Pension (up to7% employer match)
• Comprehensive benefits package including life assurance, employee assistance program, employee referral scheme and discount on Johnson Controls security products
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
  
  

How You Will Do It

• Overall Engineer scheduling
• Engineers Utilisation (Time & Attendance)
• Engineer Planner Management
• Engineer Timesheet Processing
• Raising Jobs – Maintenance, Quoted & Reactive
• Parts Ordering
• Communicating with Customers (Verbally and in Writing)
• Obtaining Customer Pos, Accounts Receivable / Payable Management
• Maintaining Customer KPIs
• Customer Invoicing, Quotations / Estimates (Driven from Engineer Timesheets)
• WIP Management
• Maintaining Engineer Training Matrix
• EHS Management
• FGAS Legislation Compliance
  
  

What We Look For - Essential

• Strong organisational skills
• Focus on customer engagement & management
• Ability to prioritise workload
• Capable of working without documented procedures and with limited supervision.
• A committed ‘can do’ positive attitude with the ability to integrate and work as a member of a team
• A willingness / ability to adapt and learn in an ever-changing environment
  
  

What We Look For – Preferred

• Experience in a similar environment
• Technical knowledge / background
  
  

Join our winning team and thrive in an empowering company culture where your voice and ideas will be heard and your work valued and respected. All with excellent rewards and a great team ethos, your next great opportunity is just a few clicks away!