Service Assistant - St Albans

What To Expect
At Tesla, our Service Assistants consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy

We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Assistant role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.

We Offer:  

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success 

The chance to work with innovative technology, advanced tools and software

Ongoing training and development to help you grow your skills and career 

A competitive compensation and benefits package 

A safe, clean and fun workplace 

What You'll Do

Providing effective and courteous service to all visitors, existing customers, and employees

Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests

Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times

Creation of purchase orders to ensure timely progression of 3rd party repairs

Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues

Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.

Provide workshop support on loan vehicle administration relating to customer appointments

Working collaboratively with Front of House, manage the parking arrangements on site

Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns

Audits of Loan Vehicles

Account Receivables for site specific vehicles and chasing any outstanding balances

Supporting customers with queries, bookings and education on vehicle use when required

Provide an all-round excellent experience to our customers on a day-to-day basis

What You'll Bring

Excellent written and oral communications skills in English

Exceptional Customer Service and soft skills

Ability to effectively prioritise and multi-task

Creative mindset that thinks outside the box and can invent new solutions to problems

Flexible schedule and shift working

Attention to detail and accuracy

Ability to work well under pressure and with a diverse range of personalities

Establish and maintain positive, cooperative, and working relationships

Excellent skills with Microsoft Office packages

Full valid UK driver’s license for 2 or more years

Apply today

All applications must be submitted electronically, and contain an English CV