Service Assistant

Service Assistant

Flannery Plant

Wembley

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

We are seeking a highly organised and detail-oriented individual to join our team as a Service Assistant. The successful candidate will be responsible for supporting the effective operation of our service and maintenance department in our Wembley depot by coordinating service requests and providing support to ensure efficient service delivery.

What your role will entail:

As a Service Assistant you will act as one of the first ports of contact for breakdown queries. Liaising closely with the Service Manager and other colleagues within the service dept. An understanding and knowledge in particular in Plant hire or similar would be an advantage. You may also be required to assist with any other tasks within the service dept from time to time.

Duties Include:

• Answering external and internal incoming calls

• Dealing with customer queries via phone and email

• Assist in resolving customer queries

• Logging breakdowns via phone and email on the system

• Assist in arranging 3rd party attendances (specifically Pirtek)

• Assisting in raising jobs on the system

• Reviewing and closing down completed breakdown and service jobs in a timely manor

• Reviewing and recharging damages for 3rd party repairs

• Reviewing and recharging damages for internal repair

• Raising Purchase Orders

• Overseeing NTD hires, re charges and breakdowns

• Inputting data where required

• Any ad hoc duties where necessary

• Ensure all personal data is collected, stored, and processed in line with the Data Protection Act (DPA), General Data Protection Regulation (GDPR) and Company Policies

Required Skills and Experience:

• Exposure and an understanding of the Plant sector, ideally within an Service or breakdown department

• Good IT skills and proficiency in Microsoft Office applications, Office 365 and Microsoft Teams

• Organisational skills and ability to prioritise

• Interpersonal with good communication skills

What We Offer:

• Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
• Generous Leave: Enjoy 23 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
• Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
• Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
• Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
• Modern Equipment: Work with the best and latest plant and machinery in the industry.
• Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
• Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Flexible Working Opportunities

We are committed to supporting flexible working arrangements for our office-based roles. Feel free to discuss your flexibility needs during the interview stage, and we will explore what options may be possible within the scope of the position.

Equal Opportunities

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone."