Service Advisor

Brian Currie (Milton Keynes) Ltd


Date: 3 hours ago
City: Milton Keynes
Contract type: Full time
What We’re Looking For

  • A passion to deliver a high standard of customer service.
  • An organised individual who can deal with many tasks and the curve balls that come.
  • Excellent telephone, written and face-to-face communicational skills
  • The ability to use systems with confidence and to organise and prioritise work.
  • The ability to multitask.
  • A team player.
  • Main dealer experience essential, VAG experience an advantage.

Key Responsibilities

  • Establish rapport with and provide outstanding care to the customer
  • Book in customer vehicles for servicing and repairs, with the objective of maximising labour and parts sales and workshop efficiency
  • Arrange alternative transport for the customer (courtesy vehicles where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
  • Advising Customers of required essential work
  • Objection handling
  • Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
  • Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

What We Can Offer

  • Representing a very well respected Manufacturer of Commercial Vehicles
  • Joining a high performing team of dedicated individual’s within a fantastic local company
  • Very good earning potential - uncapped bonus
  • A people focused environment with a good balance of people and task.

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