Senior VoIP Engineer - UK, Remote
Wildix
Date: 3 weeks ago
City: Remote
Contract type: Full time
Remote
About Us
Wildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player in the Gartner Magic Quadrant for Unified Communications as a Service in 2021.
Founded in 2005 by two Italian brothers, Steve and Dimitri Osler, we are now among the fastest-growing companies in the UCaaS sector. Headquartered in Tallinn, Estonia, we have more than 250 staff members representing over 15 nationalities. Our team works across Europe, the UK, the Americas, and Ukraine, serving more than 135 countries through our partner ecosystem.
We created what we call the Blue Ecosystem: the way partners, end-users, the company, and our employees communicate with each other.
Our mission is to facilitate internal and external communication between companies and their customers worldwide, using web browsers and mobile applications, thereby increasing productivity and efficiency.
To achieve this, our dedicated Tech Support team is committed to delivering exceptional support that our partners value, operating in one of the fastest-growing markets with a philosophy of trust, a driven mindset, and a shared vision of excellence.
Are you up for the challenge?
Who we are looking for
We pride ourselves on providing excellent support valued by all our partners. We are doing everything we can to solve their problems promptly. We are excited to welcome a Senior VoIP Technical Support Specialist to join our Team who is a great problem-solver and investigator with excellent communication skills.
What You Bring:
Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.
Do you want to learn more about Wildix? Apply Now!
Wildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player in the Gartner Magic Quadrant for Unified Communications as a Service in 2021.
Founded in 2005 by two Italian brothers, Steve and Dimitri Osler, we are now among the fastest-growing companies in the UCaaS sector. Headquartered in Tallinn, Estonia, we have more than 250 staff members representing over 15 nationalities. Our team works across Europe, the UK, the Americas, and Ukraine, serving more than 135 countries through our partner ecosystem.
We created what we call the Blue Ecosystem: the way partners, end-users, the company, and our employees communicate with each other.
Our mission is to facilitate internal and external communication between companies and their customers worldwide, using web browsers and mobile applications, thereby increasing productivity and efficiency.
To achieve this, our dedicated Tech Support team is committed to delivering exceptional support that our partners value, operating in one of the fastest-growing markets with a philosophy of trust, a driven mindset, and a shared vision of excellence.
Are you up for the challenge?
Who we are looking for
We pride ourselves on providing excellent support valued by all our partners. We are doing everything we can to solve their problems promptly. We are excited to welcome a Senior VoIP Technical Support Specialist to join our Team who is a great problem-solver and investigator with excellent communication skills.
What You Bring:
- You have 5+ years of experience working with VoIP PBX’s and Unified Communications
- Expert-level knowledge of VoIP protocols
- Ability to analyze call flows with Wireshark and use tcpdump, ngrep and sngrep
- Good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP, QOS)
- Good knowledge of Linux OS
- Knowledge of virtualization technologies (HyperV, VMware)
- Knowledge of Microsoft Windows Server
- Experience in problem analysis and resolution, previous experience in technical assistance/help desk
- Experience with Telecommunications standards DECT / SIP / ISDN / Analog
- Strong communication, technical, and analytical skills
- Quick learner, eager to learn new products and technologies
- Team player with a high level of dedication and commitment
- Provide expert-level technical support to partners by phone, e-mail, chat, social media, and ticketing system (OTRS and Salesforce Service Cloud).
- Take queries from 1st or 2nd level based on the complexity of the reported issue
- Performing in-depth analysis of reported issues and escalation point for the 1st and 2nd levels
- Opening tickets in Jira of complex cases, adding the outcome of analyses already performed to reduce R&D resolutions time
- Be actively involved in troubleshooting and bug-fixing processes with R&D resources
- Work on integrations with 3rd party vendors
- involved by the team leader or global support manager for solution architect activities
- Advice on technical pre-sales queries
- Provide training or webinars for partners
- Team responsibility in case of the absence of the team leader
- Conduct FE-Training sessions
- Occasional travels in UK
- You have multiple industry and vendor certifications such as Microsoft and Cisco
- Have knowledge/work experience with Asterisk, Kamailio, WebRTC
- Be part of the fastest-growing, talent-focused company in Unified Communications
- We're a MacBook-Powered Team. At Wildix, we all work with MacBook Pro to fuel our productivity
- Enjoy flexible working that suits your needs
- We offer a competitive salary package, valuing your expertise and dedication
- We provide a car allowance
- We Celebrate your birthday with an extra day off to make it truly memorable
- We care about your health and well-being, which is why we offer comprehensive BUPA healthcare insurance
- We contribute to your Pension Plan
Wildix is an equal-opportunity employer. We value diversity and welcome all applicants regardless of race, gender, age, religion, or any other characteristic. Everyone is encouraged to apply and is welcome to join our Blue Ecosystem.
Do you want to learn more about Wildix? Apply Now!
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