Senior Technical Program Manager - Product Operations

Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

About The Team

The Value Stream Acceleration Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) organization, is responsible for serving a portfolio of value streams that feed into an enterprise SaaS product, with the goal of accelerating the delivery of value to customers. The team is composed of highly skilled practitioners who have expertise in their respective areas and work collaboratively to ensure that value streams are delivering maximum value. The team is committed to driving innovation, continuous improvement, and customer satisfaction, and is focused on accelerating better outcomes for our people and our customers.

About The Role

We are seeking a highly motivated Product Operations Program Manager to join our team. We are passionate about cultivating an effective, outcome-focused environment that drives excellence and accelerates the customer experience. In this role, you will have the opportunity to leverage your strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution to support our product initiatives.

Responsibilities

• Technical Acumen: Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
• Customer Experience: Focus on the customer experience (internal and external), with an ability to leverage a customer-centric lens to represent the customers’ needs and preferences within a program or initiative.
• Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
• Program Management: Assist in leading complex, cross-function program activities, ensuring alignment with program outcomes and timelines. Collaborate closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues.
• Cross-Functional Collaboration: Work closely with cross functional teams to understand project requirements, prioritize tasks, and deliver high-quality software solutions. Foster collaboration and communication among team members to achieve project milestones.
• Learn and Grow: Engage in continuous learning and improvement by being partnered with a mentor who will help curate your Product Ops Support journey. You will attend workshops and training opportunities, participate in Guilds, and interface with other Product Ops Support professionals.
• Process Improvement: Contribute to continual process improvement initiatives to enhance program delivery efficiency and effectiveness.
• Risk Management: Identify program risks and issues early and assist in developing mitigation strategies. Monitor risks throughout the program lifecycle and escalate as needed to ensure timely resolution.
  
  

About You

Basic Qualifications Requirements:

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
• 3+ years of experience in a product management, product operations or related role in a SaaS organization, with a strong understanding of Agile methodologies, project and program management concepts.
• Able to leverage a customer-centric lens to represent the customers' needs and preferences within a program or initiative.
• Excited by the opportunity to solve problems across multiple channels.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in collaborating effectively within fast-paced team environments.
• Ability to evolve alongside new challenges and environments
• High ownership and accountability mindset.
• Perform in a hybrid-office role, requiring three or more days per week in the office.
  
  

Preferred Qualifications

• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
• Work cross-functionally to ensure successful launch and adoption activities for new product introductions and feature and platform releases
• Implement systems and processes that enable informed and data-driven decision making
• Develop and streamline processes to scale Product Management
• Partner closely with Product, Sales and Customer Experience teams to improve the overall customer experience
• Practice continuous learning, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
• Experience with JIRA, Confluence, PowerBI, Qualtrics
• Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM
  
  

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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UKG participates in E-Verify. View the E-Verify posters here .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] .

USA Pay Transparency

The pay range for this position is $96,900 to $139,300, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers