Senior Systems Engineer

JOB DETAILS

JOB BAND: D

CONTRACT TYPE: Permanent, Full-time

DEPARTMENT: BBC Research & Development

LOCATION: Salford – Dock House, up to 5 days a week depending on business needs

PROPOSED SALARY RANGE: 49,000-58,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

PURPOSE OF THE ROLE

Join the exciting and innovative BBC R&D team and help support the intelligent and passionate people who shape the future of media. As a Senior Support Engineer, you’ll provide critical IT support for a cutting-edge Research & Development department. You’ll support the staff and ensure the infrastructure which the department runs in is running smoothly and allows the R&D team to do their best work.

WHY JOIN THE TEAM

You’ll be helping our engineers who have created products like iPlayer, Red Button, and HLG. You’ll be working from our Salford base, which is a strong community of smart and enthusiastic people who love what they do. To support the work of R&D you will have the opportunity to pick up new skills and modern ways of working which will help the BBC bring the future into people’s homes.

Key Responsibilities And Impact

Responding to user queries via tickets, Slack, Teams, phone.

Provide hardware & software support to R&D staff.

Building laptops, desktops and servers using a mix of MDM, Ansible & PowerShell.

Responding to Information Security queries.

Continuously update & upgrade R&D infrastructure to ensure the best support for our staff.

Essential Criteria

YOUR SKILLS AND EXPERIENCE

Experience supporting multiple operating systems including macOS, Linux (Ubuntu), Windows 11 and Windows Server.

Task automation e.g. Ansible, PowerShell, Terraform, Puppet.

Use of MDM tools such as Jamf Pro or Microsoft InTune.

Experience working in a data centre / server room environment racking switches, servers, running cables, replacing faulty parts etc.

Administer Windows Server environments, including Active Directory, Group Policy, and PowerShell scripting.

Desired

IT Service Desk experience – Triage, supporting users of all levels from beginner to advanced, offering hardware and software advice.

Asset Management – Inventory, tracking, decommissioning, software management, licensing, hardware asset lifecycle.

Proven documentation skills, and the ability to instruct and mentor colleagues.

User account management – Creation, modification, deactivation, ensuring appropriate user access controls are in place.

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

For any general queries, please contact: [email protected]

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.