Senior Service Desk Engineer

Checkatrade


Date: 2 weeks ago
City: London
Contract type: Full time
Please note that we are unable to offer visa sponsorship at this time, so candidates must already hold the right to work in the UK without any assistance.

Looking to join a business going places? Join us at Checkatrade!

We have an exciting new opportunity for a Service Desk Engineer to serve as the first point of contact for IT support in our London Kings Cross office. You’ll be passionate about ensuring that end users receive timely, effective, and professional assistance with their technical needs. You’ll play a critical role in maintaining operational efficiency and enhancing the user experience. You’ll join us at an exciting time, with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you’re an ITIL-qualified Service Desk Engineer and enjoy a fast-paced tech scale up, we’d love for you to get in touch!

Location: London, Kings Cross - 4 days per week in the office.

Where do you fit in?

As a trusted partner to end users, you’ll play a key role in ensuring seamless IT support to our teams across Portsmouth and London. You’ll report to the Engineering Manager of IT Operations, providing end-user assistance across software and hardware. This includes Office 365, Apple MacBooks, Dell laptops, and Wyse thin clients. You’ll also support audio/video equipment and all collaboration tools, including Slack, Zoom, and MS Teams. In addition, you’ll undertake systems and application support, troubleshooting issues relating to a large variety of SaaS platforms. You’ll also manage hardware and asset lifecycle, ensuring a well-maintained inventory.

Success in this role requires more than just technical skills. You’ll need to be highly self-sufficient and resourceful, able to figure things out independently – especially when transitioning between different tech stacks. You’ll be a proactive problem solver with a strong sense of ownership, working with urgency and delivering solutions effectively. A mentorship mindset is also key – you’ll play an active role in mentoring and upskilling others, helping to elevate the overall IT capability within the team.

Our future is bright, and we are investing in innovation. You’ll ensure our IT operations provision is seamless and removes barriers, adding value to our end users. Exceptional customer focus is non-negotiable, your approach will ensure that the IT experience is smooth, professional, and efficient for all users, including C-suite executives.

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What’s in it for you?

  • A business investing in advanced tools and technologies.
  • A passionate business with a community of product, engineering, and commercial teams around you. Let’s be bold and get it done!
  • A transformational opportunity—we are digitising a largely offline sector. Join us on this journey and build a career with us.
  • An excellent salary and benefits package, including a bonus scheme, access to a smart tech scheme with the latest gadgets and much, much more.

What do you need to succeed?

  • Service Desk Engineer experience with 1st and 2nd line support.
  • Googlework space & Okta experience is essential
  • Background in fast-paced tech scale-ups or marketplace environments.
  • Experience in high growth companies.
  • ITIL foundation certification.
  • Strong diagnostic and problem solving skills with root cause analysis expertise.
  • Service orientated with excellent communication skills, comfortable working with all levels including C-suite.
  • Experience with large digital transformation programs and new technology adoption.

About Us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Analyst - BCG Vantage - People Strategy & Talent Management in Oil & Gas

Boston Consulting Group (BCG), London
5 days ago
Locations: Madrid | LondonWho We AreBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.To succeed,...

Guest Service Manager

Hyde Johannesburg Rosebank, London
1 week ago
Company DescriptionWe are currently looking for an experienced Guest Service Manager to join us at The Hoxton, SouthwarkThe Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls of...

Key Account Manager, Womenswear Footwear & Accessories

Ralph Lauren, London
1 week ago
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren,...