Senior Sales Head - IT Managed Services, Aviation

We are seeking a highly experienced Senior Sales Head to lead our IT Managed Services sales team and play a pivotal role in defining and building the marketing function within our business.

Do you have a proven track record in delivering IT support, IT Service Desk and managed services to large corporate clients, with specialised expertise in supporting airports, airlines, and passenger processing equipment?

Beyond excelling in traditional IT support services, can you bring the ability to visualise, create, and implement innovative technology-driven solutions to drive efficiencies and cost savings for customers?

We'd also value your contribution to the development and execution of a robust marketing strategy, helping position the business as a leader in its field and supporting sales growth through targeted campaigns and brand-building initiatives.

This role offers a unique development opportunity as the organisation grows. The right candidate will demonstrate strong leadership capabilities, strategic vision, and the ability to integrate sales and marketing strategies for maximum impact and development.

Key Responsibilities

• Sales Leadership: Drive revenue growth in IT Managed Services, IT support, and technology-driven solutions for the aviation industry (airports/airlines).
• Marketing Strategy: Collaborate with senior leadership to define and execute a comprehensive marketing strategy that aligns with business objectives and supports sales efforts.
• Brand Development: Build the company's brand identity and presence in the market, leveraging innovative campaigns to position the business as an industry leader.
• Innovation & Product Development: Work closely with internal teams and clients to conceptualise, design, and deliver new products or solutions using cutting-edge technologies, aimed at improving operational efficiencies and reducing costs.
• Client Engagement: Build and nurture relationships with C-suite executives and other decision-makers within large corporations, airports, and airlines.
• Strategic Planning: Develop and implement integrated sales and marketing strategies to expand market share and drive innovation in the aviation sector.
• Service Expertise: Leverage expertise in old-school IT support, including onsite engineering, dispatch services, and maintenance of passenger processing equipment, while incorporating modern technological advancements.
• Team Development: Oversee and build high-performing sales and marketing teams, fostering collaboration and alignment between the functions.
• Market Expansion: Identify new opportunities and partnerships within the aviation sector and beyond.
• Performance Metrics: Establish and track KPIs for both sales and marketing efforts to ensure alignment with business goals and achievement of targets.
  
  

Qualifications & Skills

• Experience:
• 10+ years of experience in IT Managed Services sales, with at least 5 years focused on airports/airlines or aviation IT support.
• Proven track record in delivering IT support for passenger processing equipment (e.g., kiosks, bag-drop systems, boarding gates).
• Strong background in Service Desk provision, onsite and dispatch engineering services.
• Experience in conceptualising and delivering technology-based products or solutions that drive operational efficiencies and cost optimisation for customers.
• Demonstrated success in defining and executing marketing strategies that support sales growth.
• Strategic Thinking: Ability to develop and execute long-term plans while adapting to industry trends.
• Innovation: Proven ability to create and implement technology solutions and marketing campaigns that solve customer challenges and enhance market visibility.
• Relationship Management: Exceptional skills in building and maintaining senior-level client relationships.
• Leadership: Demonstrated ability to manage, mentor, and grow sales and marketing teams.
• Technical Knowledge: Familiarity with both traditional IT support and modern technology platforms for the aviation industry.
• Education: Bachelor’s degree in Business, IT, Marketing, or a related field (MBA preferred).
  

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.

2025 represents a significant opportunity for ESP to elevate profitability, strengthen partnerships, and pioneer possibilities in new and existing markets. ESP is well-positioned to navigate market complexities by capitalising on its diversified portfolio and a growing technology driven solutions range. This segment is forecasted for robust growth, driven by increasing demand for innovative, technology-driven solutions that deliver measurable results for clients.

The aviation sector continues to be a cornerstone of ESP’s growth strategy. By leveraging proprietary solutions like AirportNow and AirlineNow, our aim is to solidify our position as a market leader in this industry. Geographic expansion into untapped regions, coupled with strengthened relationships with Original Equipment Manufacturers (OEMs) and strategic partners, will drive new opportunities. Enhanced customer engagement and account management practices will ensure sustained loyalty and a higher share of wallet from existing clients.

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