Senior Quality Manager

With a presence in over 17 countries, Medik8 is an established leader in the science-backed skincare space. Upholding a culture of quality and continuous improvement across our organisation is key to driving customer satisfaction and business growth.

We are now searching for an experienced Senior Quality Manager to join our team. The Senior Quality Manager will ensure effective quality management systems are in place and 100% aligned with key strategic goals, whilst minimising business risk and enhancing customer satisfaction. This position will also support the Assurance and the lab functions.

Reporting to our Head of Quality and managing 3 direct reports, you will collaborate closely with various internal teams to drive compliance, continuous improvement, and the highest industry standards. The ideal candidate will be a proactive leader, capable of motivating and mentoring their team, while effectively influencing cross-functional stakeholders to embrace a culture of quality. They will combine strategic thinking and strong problem-solving skills to anticipate risks and implement robust solutions.

This role is a 12 month fixed term contract and will be based in our Innovation Centre in Aston Clinton, Aylesbury (HP22 5WJ) 3 days per week, with 2 days working from home.

Responsibilities:

• Strategic Quality Leadership: Develop and execute a strategic quality vision aligned with business goals, setting quality standards and metrics to measure performance across departments.
• Quality Management System (QMS) Oversight: Manage and maintain the company's QMS, ensuring compliance with industry regulations and internal quality standards.
• Quality Assurance & Control: Implement and monitor quality control processes across the product lifecycle, including inspections, testing, and data analysis to identify and address quality issues.
• Continuous Improvement: Lead initiatives to identify and implement continuous improvement opportunities, utilising methodologies like Lean and Six Sigma to optimise processes and reduce defects.
• Data Analysis and Reporting: Analyse quality data to identify trends, root causes, and areas for improvement, generating comprehensive reports for management decision-making.
• Team Management: Lead and mentor a team of Quality professionals, assigning tasks, providing training, and fostering a culture of quality excellence.
• Stakeholder Collaboration: Collaborate with cross-functional teams including engineering, production, sales, and customer service to ensure quality is integrated throughout the product development and delivery process.
• Regulatory Compliance: Stay abreast of relevant industry regulations and ensure compliance with quality standards, including audits and inspections.
  
  

Requirements:

• Substantial experience in a quality management role, with proven track record in leading quality initiatives.
• Extensive knowledge of quality management principles, methodologies (e.g., ISO standards, Lean, Six Sigma), and quality control techniques.
• Strong analytical abilities to interpret data, identify trends, and draw meaningful insights to inform decision-making.
• Proven leadership skills with experience in managing and motivating a team, unifying cross-functional teams, and driving results.
• Strong communication skills to effectively convey complex technical information to both technical and non-technical stakeholders.
• Excellent problem-solving skills, with the ability to identify root causes of quality issues and develop effective solutions.
• Bachelor's degree in engineering, quality management, or a related field would be beneficial.
  
  

About Us

Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.

Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.

Culture & Benefits

We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• 25 days holiday + bank holidays
• Flexible & Hybrid working
• Private Medical Insurance + Mental Health support
• Employee Assistance Program (EAP)
• Annual Performance Bonus
• Long Service Awards
• 75% discount + Annual Product Allowance
• Flexible Career opportunities
• Up-skilling support + regular Lunch & Learns
• 2 Volunteering days per year
• Matched Charitable Giving Scheme
  
  

Want to do a little more research before you apply?

Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.

At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.

Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!