Senior QA Manager
The ONE Group Ltd
Date: 2 weeks ago
City: Cambridge
Contract type: Full time
Senior QA / Customer Support Manager
£40,000 - £45,000
Cambridgeshire
Job Description
We are seeking a proactive Customer Support Manager to act as the key liaison between two key sites and customers for a leading food production business. This role is essential for ensuring smooth communication between the sites and all customers, maintaining the highest standards of customer service and quality assurance.
Key Responsibilities
This is a full-time role, working Monday to Friday during office hours.
What We're Looking For
This role offers a unique opportunity to be at the forefront of customer quality and communication in a leading food production environment. If you're looking for a role where you can make a real impact, lead critical projects, and ensure the highest standards of customer satisfaction, we'd love to hear from you.
How To Apply
If you meet the criteria and are interested in this role, please get in touch with Jamie at The ONE Group for more details or apply with your CV.
£40,000 - £45,000
Cambridgeshire
Job Description
We are seeking a proactive Customer Support Manager to act as the key liaison between two key sites and customers for a leading food production business. This role is essential for ensuring smooth communication between the sites and all customers, maintaining the highest standards of customer service and quality assurance.
Key Responsibilities
- Serve as the primary point of contact between the business and its customers, managing all communication.
- Lead customer visits and complete code of practice gap analysis to meet customer requirements.
- Oversee incident management and drive site improvement projects to ensure audit readiness.
- Act as the TACCP lead for the site.
- Lead the implementation and management of customer quality plans, identifying foreign body risks, and driving improvements.
- Attend new product launches, supporting site teams and customers to ensure successful outcomes.
This is a full-time role, working Monday to Friday during office hours.
What We're Looking For
- Strong customer service and communication skills, with experience in managing customer relations within the food industry.
- A proactive approach to problem-solving and project management.
- Experience with quality systems, audits, and incident management within food production.
- Knowledge of TACCP, HACCP, and BRC standards.
- Ability to lead and influence cross-functional teams to drive site improvements and ensure audit readiness.
This role offers a unique opportunity to be at the forefront of customer quality and communication in a leading food production environment. If you're looking for a role where you can make a real impact, lead critical projects, and ensure the highest standards of customer satisfaction, we'd love to hear from you.
How To Apply
If you meet the criteria and are interested in this role, please get in touch with Jamie at The ONE Group for more details or apply with your CV.
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