Senior Manager - Supplier Performance and Relationship Management (K0129N)
Homes England
Date: 4 weeks ago
City: Newcastle upon Tyne
Contract type: Part time
Birmingham, West Midlands (England), B1 2AX : Bristol, South West England, BS1 6EH : Longstanton, East of England, CB24 3EN : Liverpool, North West England, L3 1BP : Leeds, Yorkshire and the Humber, LS11 9AT : Manchester, North West England, M1 6EU : Newcastle upon Tyne, North East England, NE4 5BZ
Job Summary
Homes England : The Housing and Regeneration Agency
We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.
How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.
Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.
Job Description
Working in a team with Mandy Kaur Sandhu and the Contract and Supplier Management Team, the Senior Manager Supplier Performance and Relationship Management will play a critical role in ensuring that our customers receive a great service. You will be joining our small but highly skilled team, who are committed to making positive change in how we work with our delivery partners to continually improve customer experience.
Mandy Kaur is dedicated to delivering a first-class customer service, resolving problems informally wherever possible and taking an innovative and creative approach. Mandy Kaur believes in working in a collaborative way to foster good decision making and problem solving within their team.
This is an exciting opportunity to shape the future of our mortgage administration service in a fast growing, national organisation with real social purpose. Working with key stakeholders you will ensure efficient, consistent and effective service performance and the have the opportunity to drive continuous improvement.
Working in a team with Mandy Kaur Sandhu and the Contract and Supplier Management Team, the Senior Manager Supplier Performance and Relationship Management will play a critical role in ensuring that our customers receive a great service. You will be joining our small but highly skilled team, who are committed to making positive change in how we work with our delivery partners to continually improve customer experience.
Mandy Kaur is dedicated to delivering a first-class customer service, resolving problems informally wherever possible and taking an innovative and creative approach. Mandy Kaur believes in working in a collaborative way to foster good decision making and problem solving within their team.
This is an exciting opportunity to shape the future of our mortgage administration service in a fast growing, national organisation with real social purpose. Working with key stakeholders you will ensure efficient, consistent and effective service performance and the have the opportunity to drive continuous improvement.
Person specification
Whilst our day job is to forge strong stakeholder relationships to drive the performance of our mortgage administration service, you will be used to "spinning several plates" at once and will always be looking for ways to leverage synergies and efficiencies.
You'll be comfortable leading on supplier performance and relationship management on a complex service outsource aiming to deliver a first class customer experience.
Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a wider Help to Buy team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.
Benefits
Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:
Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.
Selection process details
How to apply?
To apply please follow the links to our careers page.
Security
Successful candidates must pass a disclosure and barring security check.
Selection process details
For more information on the role, please see the attached Job Description.
Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.
Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.
Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.
Homes England Is Committed To Protecting The Privacy And Security Of Your Personal Data. For Further Information Please Refer To Our Privacy Notice Which Can Be Viewed Here
https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter
Nationality Requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.
Further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Name: Recruitment Team
Email: [email protected]
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
Job Summary
Homes England : The Housing and Regeneration Agency
We believe that affordable, quality homes in well-designed places are key to improving people’s lives. As the government’s housing and regeneration agency, we create thriving new places and transform urban areas, combining the full breadth of our powers, expertise, land, capital and influence to bring investment to communities and get more homes built.
How? We form long-term partnerships that bridge the gap between the public and private sector to meet local needs and aspirations. We use our influence to champion the creation of sustainable homes, communities and places that are brilliantly designed for the people that live there now, and in the future. And we use our funding and support to build a more resilient, diverse and innovative housing sector, helping new entrants in the market, encouraging modern methods of construction and design, and promoting the utmost attention to building safety.
Together with our partners, we’re accelerating the pace of house building, remediation and regeneration across the country, as we seek to deliver ever more affordable homes in places people are proud to call home for generations to come.
Job Description
Working in a team with Mandy Kaur Sandhu and the Contract and Supplier Management Team, the Senior Manager Supplier Performance and Relationship Management will play a critical role in ensuring that our customers receive a great service. You will be joining our small but highly skilled team, who are committed to making positive change in how we work with our delivery partners to continually improve customer experience.
Mandy Kaur is dedicated to delivering a first-class customer service, resolving problems informally wherever possible and taking an innovative and creative approach. Mandy Kaur believes in working in a collaborative way to foster good decision making and problem solving within their team.
This is an exciting opportunity to shape the future of our mortgage administration service in a fast growing, national organisation with real social purpose. Working with key stakeholders you will ensure efficient, consistent and effective service performance and the have the opportunity to drive continuous improvement.
Working in a team with Mandy Kaur Sandhu and the Contract and Supplier Management Team, the Senior Manager Supplier Performance and Relationship Management will play a critical role in ensuring that our customers receive a great service. You will be joining our small but highly skilled team, who are committed to making positive change in how we work with our delivery partners to continually improve customer experience.
Mandy Kaur is dedicated to delivering a first-class customer service, resolving problems informally wherever possible and taking an innovative and creative approach. Mandy Kaur believes in working in a collaborative way to foster good decision making and problem solving within their team.
This is an exciting opportunity to shape the future of our mortgage administration service in a fast growing, national organisation with real social purpose. Working with key stakeholders you will ensure efficient, consistent and effective service performance and the have the opportunity to drive continuous improvement.
Person specification
Whilst our day job is to forge strong stakeholder relationships to drive the performance of our mortgage administration service, you will be used to "spinning several plates" at once and will always be looking for ways to leverage synergies and efficiencies.
You'll be comfortable leading on supplier performance and relationship management on a complex service outsource aiming to deliver a first class customer experience.
Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as a wider Help to Buy team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.
Benefits
Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:
Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.
Selection process details
How to apply?
To apply please follow the links to our careers page.
Security
Successful candidates must pass a disclosure and barring security check.
Selection process details
For more information on the role, please see the attached Job Description.
Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.
Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.
Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.
Homes England Is Committed To Protecting The Privacy And Security Of Your Personal Data. For Further Information Please Refer To Our Privacy Notice Which Can Be Viewed Here
https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter
Nationality Requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.
Further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Name: Recruitment Team
Email: [email protected]
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : [email protected]
- Email : [email protected]
- Email : [email protected]
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
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