Senior Manager, EEE Business Systems
Novartis
Date: 3 weeks ago
City: London
Contract type: Full time
Summary
Step into a pivotal role where your expertise will shape the future of External Expert Engagement systems at Novartis. As Senior Manager EEE Business Systems, you’ll be the driving force behind business-side enablement and documentation for platforms like HIP/ENGAGE or GEMS—ensuring they operate seamlessly and in full compliance. Your work will directly empower global medical teams, enhance user readiness, and support enterprise-wide excellence in governance and operations.
Location: Dublin, Ireland / London, UK
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Responsibilities
About the Role
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Step into a pivotal role where your expertise will shape the future of External Expert Engagement systems at Novartis. As Senior Manager EEE Business Systems, you’ll be the driving force behind business-side enablement and documentation for platforms like HIP/ENGAGE or GEMS—ensuring they operate seamlessly and in full compliance. Your work will directly empower global medical teams, enhance user readiness, and support enterprise-wide excellence in governance and operations.
Location: Dublin, Ireland / London, UK
Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Responsibilities
About the Role
- Maintain and update SOPs, workflows, and process maps aligned with GMA standards
- Collaborate with training leads to ensure onboarding materials reflect current system capabilities
- Document system configurations and field logic based on business use cases
- Consolidate user feedback to inform enhancements and simplification opportunities
- Validate reporting logic with Data & Analytics teams for system alignment
- Support UAT planning, execution, and documentation for business-side validation
- Govern business configuration and system standards without managing technical triage
- Bachelor’s or Master’s degree in Life Sciences, Business, Information Systems, or related field
- 4–6 years’ experience in business systems support or Medical Affairs operations
- Proven ability to develop training and documentation for digital platforms
- Strong understanding of configuration design and compliance documentation
- Familiarity with regulated systems such as HIP/ENGAGE, GEMS or the like
- Excellent attention to detail and cross-functional communication skills
- Experience supporting global or regional documentation needs in a regulated environment
- Familiarity with enterprise platforms used for External Expert Engagement
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
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