Senior Information, Advice and Guidance Advisor/Caseholder

Job Title: Senior Information, Advice and Guidance Advisor/Caseholder

Position available: 1 full-time position (37.5 hours, Monday-Friday, 9am-5pm), based at Head Office, Sandwell

Salary: £29,267 – £33,281.98

Closing date: 28 November 2025

Is this you?

We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding around abuse, with opportunity of continued professional development within the organisation.

The Role

This role will be responsible for delivering an effective trauma informed approach of first contact, care and support to clients who are victims/survivors of abuse provide. The postholder will provide immediate high quality information, advice and guidance to victims of domestic abuse offering Tier 1 support (tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes.

This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.

If you are self-driven, conscientious, hardworking with lots of ambition we would love to hear from you.

If you are interested in applying for this position, please complete an online application form, providing examples/evidence for each of the criteria in the person specification and return to [email protected]. Please see full job description for more information.

CVs will not be accepted.

An Application Pack Can Be Found Below

Senior IAG JD July 2025

BCWA 063 Application form v3

EQUAL OPPORTUNITIES MONITORING FORM

BCWA-Privacy-Notice-for-applicants v4 final

Important information for all positions

Black Country Women’s Aid is committed to safeguarding and promoting then welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.

All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.

Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.

Employment checks

Responsibilities

As a responsible employer we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:

Right to work in the UK

Under Section 8 of the Asylum and Immigration Act, we, as a responsible employer need to ensure that we do not employ anyone illegally. To avoid discrimination we treat all job applicants equally.

We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed the unsuccessful candidates documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.

References

Following your interview, two employment references will be sought. One of these should be your current or most recent employer.

If you have finished full time education and you have no employer reference, we will accept a reference from:

• a professional from your centre of study, for instance a teacher, lecturer or headteacher
• GP or health visitor
• a character reference from a person who knows you
• a civil servant from a government agency
• a bank manager
  
  

DBS

All positions are subject to DBS checks at the relevant level.