Senior Events Supervisor

Job Description

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

Job Purpose

Working in our events spaces here at Ashton Gate you are going to be important to driving our guests events experience through fantastic service, knowledge in what great looks like and ensuring that every customer feels special during our non-match day activities and matchday hospitality.

KEY OBJECTIVES

• On-Site Event Management:
• Oversee event setup, delivery, and teardown, ensuring all activities adhere to stadium policies.
• Act as the main point of contact for clients, vendors, and staff on the event day to address any issues that may arise.
• Ensure that all stadium facilities are properly prepared for each event.
• Provide post-event analysis, including attendee feedback, revenue performance, and areas for improvement.
• Service and hospitality delivery:
• Assisting the Room Manager in The Bridge Restaurant on matchdays.
• Adhering to allergen awareness and food safety standards and procedures.
• Supporting staff to ensure we are delivering a 5* service to all our guests.
• Staff Management:
• Lead and supervise event day staff, including catering teams and security.
• Ensure proper staff training and coordination to deliver an exceptional guest experience.
  
  

KEY RESPONSIBILITIES (KPIs)

Staff management and leadership of the junior and casual team

On site event supervision and planning with internal and external stakeholders

KEY RELATIONSHIPS

Senior Events Manager

Events Manager

Events Coordinator

Events Team

Essential Skills

1+ years of experience in event management, preferably in large venues or stadium settings.

Strong organizational, leadership, and communication skills.

Ability to multitask and perform under pressure in a fast-paced environment.

Proficiency in event management software and tools.

Availability to work irregular hours, including nights, weekends, and holidays, depending on event schedules.

Desirable Skills

Qualification in Events

NVQ in Customer Service

Training

We offer a wide range of funded training courses to support your career growth.

Health and Safety

• Responsible for ensuring all health and safety procedures are followed at all times, with relevant paperwork to support
• To ensure all employees complete their trained required to do their job
• Report all incidents and accidents as required
• To report any hazards detected
• To complete and review the risk assessments for the department
  
  

Hours: 37.5 hours, 5 out of 7 days. Due to the nature of events, this will included evenings and weekend

Salary: £26,750 per annum

Equal Opportunities

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.

Safeguarding

Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.