Senior End User Specialist (Digital Systems)

We have a fantastic opportunity for a highly motivated End User Senior Specialist (Digital Systems) who has the enthusiasm and ability to work in a challenging but equally rewarding Technology Services Department as part of Nottinghamshire Healthcare NHS Foundation Trust.

You will work within the End User Services Team, this sits within ICT Operations as part of the wider Technology Services function. End User Services provides a range of services to the Trust. These include deployment, maintenance and enhancement of end user device operating systems and applications, management of cloud hosted solutions.

The Senior End User Specialist is a technical role that sits within End User Services. It has delegated responsibility for key tasks enabling operational continuity and future development of Trust user device estate within their allocated specialism. It also provides elements of team leadership to specialists aligned into the function.

As part of a wider Technology Services function, a Senior End User Specialist is expected to work collaboratively with other teams. These include, but are not limited to, Digital Systems, Infrastructure, Information Security and Compliance, Clinical Applications, Software Development, Solutions Architecture and Service Management.

With guidance from the End User Services Manager, lead in maintaining operating system images, software packaging and deployment management in accordance with Trust, industry, and national standards with reference to ITIL service management processes.

With guidance from the End User Services Manager, lead on the management and configuration of Microsoft Teams with a focus on the telephony element of the tool.

This role is critical in ensuring the efficiency and security of our ICT infrastructure, supporting healthcare professionals in delivering outstanding patient care.

To provide team coordination and supervision to the End User Specialists aligned to this role.

The Technology Services department provides out of hours support and the Senior End User Specialist (Digital Systems) must be willing to participate in out of hours roster if requested.

A full UK driving licence and vehicle for business use is required for this post; however reasonable adjustments will be made for disabled individuals in line with the Equality Act 2010.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

For further details / informal visits contact: Name: Michael Bellamy Job title: End User Services Manager Email address: [email protected] Telephone number: 0115 8659822