Senior Digital Programme Manager

Position Title: Senior Digital Programme Manager

Department: AXA Partners Holding - Operations Transformation

Location: Redhill, Paris, Barcelona

Join Our Digital Transformation Journey as a Senior Digital Programme Manager

Are you passionate about shaping the future of customer experience and operational excellence? Do you thrive in dynamic, fast-paced environments where innovation and collaboration are at the heart of success? If so, this is your chance to lead impactful projects that transform how we serve our customers and empower our teams.

What You’ll Be Doing

As a Senior Digital Programme Manager, you'll play a pivotal role in driving our ongoing digital transformation within our contact centres. You'll lead key initiatives that improve processes, introduce new technologies, and foster a culture of innovation. Your work will directly impact customer satisfaction, operational efficiency, and business growth.

Your Main Missions Include

• Leading and managing a portfolio of digital and operational change projects.
• Driving improvements by assessing current processes and identifying opportunities for automation, AI, and smarter workflows.
• Collaborating with teams across functions and geographies to share best practices and accelerate capabilities.
• Influencing senior stakeholders and inspiring teams to embrace change and new ways of working.
• Overseeing project planning, governance, and benefits realization to ensure successful delivery.
• Supporting the scaling and adoption of AI and digital initiatives through effective change management.
• Monitoring industry trends to bring innovative ideas and best practices into our projects.
• Acting as a trusted advisor to leadership, providing clear updates and strategic insights.
  
  

What You’ll Bring

To succeed in this role, you’ll need:

• Several years of experience in project management, ideally within contact centre or operations transformation.
• Proven expertise in managing digital and automation projects, with a good understanding of AI implications in business processes.
• Strong knowledge of project methodologies, risk management, resource allocation, and benefits realization.
• Excellent analytical and problem-solving skills, capable of synthesizing complex information into actionable insights.
• Solid stakeholder management experience, with the ability to engage and influence senior leaders and cross-functional teams.
• A self-starter mindset, resilience, and perseverance in a moving environment.
• Ability to bring structure and clarity in ambiguous situations and drive delivery.
• Familiarity with digital tools, automation, and AI applications in customer operations is highly desirable.
• Outstanding communication skills, with the ability to explain complex ideas clearly and challenge business requirements with confidence.
• Leadership qualities to inspire teams and foster a culture of continuous improvement.
• Fluency in English; international travel may be required occasionally.
  
  

Join us and be part of a bold digital journey that redefines customer experience and operational excellence. If you're ready to lead change, innovate, and make a real difference, we’d love to hear from you.

What We Offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive Salary
• 25 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Company Shareplan /Scheme & Loan
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Thrive (free mental health app)
• Free Financial Education/Pension Seminars
  
  

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who We Are

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)