Senior Debt Recovery Specialist

Department: YUR - 2120 - Debt Enforcement & Mgt

Location: Leicester

Compensation: £30,000 - £32,000 / year

Description

Reports to: Collections Manager
Location: Leicester, LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week. Office Based.
Salary: £30,000 - £32,000 (Subject Tax and NI)
Bonus: Opportunity to earn £1250 every 3 months.

Are you a tenacious Collections & Recoveries professional looking for your next challenge?

We’re looking for a results-driven Senior Debt Recovery Specialist to join our expanding team. If you have a background in the energy or financial services sector, excel at managing complex queries and reducing DSO (Days Sales Outstanding), and bring 5–10 years of proven experience in collections and debt recovery, we’d love to hear from you.

We’re one of the UK’s fastest-growing energy suppliers, providing services to thousands of commercial businesses across the country. With bold expansion plans and a proven track record of success, this is an exciting time to join our journey. We’re building something big — and you could play a key role in shaping what comes next.

What We Need from Yü

Here’s a taste of what you’ll be doing:

• Proactively manage the recovery of significantly overdue accounts through outbound contact via phone, email and written correspondence.
• Handle complex and high-value cases, negotiating payment arrangements or settlements in a professional and commercially sound manner.
• Proven experience of reducing bad debt provision through successful outcomes.
• Collaborate with departments including Legal and Customer Service to resolve disputes and ensure smooth recovery processes.
• Investigate reasons for non-payment, assess risks, and recommend actions to mitigate further exposure.
• Analyse account data to spot trends and areas for improvement.
• Provide regular performance updates and reports to senior management.
  
  
  

About Yü

If you have what it takes you could be just what we’re looking for…

We’re after more than just experience — we want someone who shares our energy, resilience and drive:

• 5–10 years of proven experience in a similar debt recovery, credit control, or collection’s role, ideally within the energy or financial services industry
• Decisive thinker – You make sound judgements under pressure.
• Commercial mindset – You balance business goals with fair outcomes for customers.
• Insightful – You can distinguish between genuine financial hardship and avoidable non-payment.
• Clear communicator – Confident and articulate on the phone and in writing.
• Collaborative – A team player who supports colleagues and contributes to shared success.
• Motivated & resilient – Positive attitude and eager to improve continuously.
• Respectful & personable – Always professional and courteous in interactions.
• Detail-oriented & dependable – You follow through and don’t cut corners.
• Knowledge of Debt Recovery and Litigation strategies are essential
  
  

Why Join Us?

• Structured bonus – Earn up to £12,000 per year based on clear KPIs
• Supportive team – Work with friendly, like-minded professionals in a growing business.
• Career growth – Be part of a rapidly scaling organisation with real development opportunities.
• Dynamic environment – No two days are the same, and your contributions will be noticed.
  
  

Yü Come First

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Generous bonus scheme based on individual and team performance
• Training and development opportunities to Supervisory and Management positions
• Training and development opportunities to spend time in our sister business Yu Smart
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.


If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

#YUIndeed