Senior Claims Manager

Senior Claims Manager

Reports to: Claims Director

Working Arrangements: Newcastle, full time Monday – Friday, some flexible working maybe required to suit requirements on the role.

Company Overview:

Thomas Miller Claims Management (TMCM) is a unique marine risk management consultancy providing marine claims handling, adjusting and operational support services to its clients in the marine, transport and general commercial business sectors.

Overall Objective of Role:

To handle a varied caseload of claims, particularly P&I claims and manage a team of claims handlers. The requirement is for the provision of an efficient cost-effective claims handling service which meets the needs of the clients. .

Specific Responsibilities:

• Competently manage a varied caseload of claims and communicate effectively with all relevant stakeholders.
• Investigate, analyse, assess, negotiate and settle claims within operational guidelines.
• Develop productive relations with clients.
• Engage with internal and external networks as required.
• Develop and manage relationships with suppliers to ensure effective management of claims.
• Deal with all clients’ queries effectively to demonstrate visibility, high levels of customer service and empathy.
• Exchange relevant information within TMCM and secure contribution towards optimum case results.
• Take part in mediation, arbitration and other judicial processes on behalf of the clients to facilitate the most appropriate outcome(s)
• To ensure management are kept appraised where necessary of day-to-day claims related matters and take a proactive role in loss prevention.
• To provide regular verbal and written reports to management and other stakeholders as required
• Undertake annual and interim performance reviews of staff and other line management responsibilities.

Person Specification:

• Significant experience in a similar role
• Ability to quickly assimilate and implement knowledge
• Strong negotiation skills
• Demonstrable team focus in both face to face and virtual environments
• Able to demonstrate networking and relationship management skills
• Willingness to embrace change
• Enthusiastic and self-motivated and of sound judgement
• Well-organised and able to work autonomously but willing to seek guidance where

appropriate and to demonstrate a track record of successful claims management and client appreciation.

• Able to demonstrate an understanding of issues which affect TMCM, including finance and regulatory matters.