Senior Business Resilience Specialist

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary

• The Senior Business Resilience Analyst role is to support the delivery of our Operational Resilience, business continuity & TPRM strategy across a broad spectrum of stakeholders.
• They will act as an escalation point and lead to support of the businesses and the Head of TPRM & Ops resilience with reviewing BCP plans, IBS documentation, Business impact assessments (BIA’s) supplier resilience plans, incident management, risk and control process mapping, documentation production and as a technical support desk (system and process) and oversight function.
• They will review information from a variety of sources to produce reporting that enables informed decisions that can be made in our Resilience, business continuity & TPRM strategy, along with ensure correct governance and reporting to our regulators and internal stakeholders.
• The role will also champion the cultural change to a more proactive approach to Operational business resilience, Business Continuity and TPRM
• Will act as project managers for both system and process (including remediation activity) and take accountability for delivery to timescales, objectives and budget
• The role will also play a key part in reviewing and performing trend analysis on any incidents, scenario tests and issues that arise so that we can proactively take steps minimise future impact should these events occur again.
  
  

What You'll Do

• Provide regular operational risk business reporting on Operational Resilience – Important business services, BCP, TPRM and Critical Systems and Incidents (including all bronze events)
• Maintain systems, provide training and ensure full data integrity
• Act as an escalation and coordination point as well as provide input and analysis on scenario tests, BCP plans, supplier resilience plans, BIA, IBS to ensure they’re fit for purpose, with the responsibility for action planning and closure
• lead our internal business stakeholders on the TPRM process and provide SME support and guidance
• Ensure Business Resilience and TPRM intranet site ensuring that information held is relevant and easy to navigate
• To be a key point of oversight during Incident Management Team invocations
• Perform ad-hoc data analysis and explore emerging risks and disruptions as they appear
• Prepare core presentation material (slides, reports) for stakeholder communication and meetings for an audience with attendees including Senior Leaders and Execs
  
  

Essential

Who You Are

• Extensive experience in a Business Continuity/Operational Resilience, TPRM and Crisis Management
• Good experience in facilitating meetings and workshops at operational and senior management level
• Strong knowledge in the production of formal policy/procedural type documentation
• A sound understanding of business operating models within a financial services/insurance company
• Experience of planning BC rehearsals and testing activities
• Strong communication skills (written and verbal)
• Strong interpersonal skills
• Good Analysis skills
• Advanced user of MS Word / Excel / Powerpoint / Visio
  
  

Desirable

• 2+ years of data analysis / Reporting
• Previous Risk knowledge
• Project management (Prince 2 or equivalent)
  
  

Benefits Of Working At Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How We Work At Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.

“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.