Senior Associate Technology & Business Improvement

Description

Shape the Future with Us – Senior Associate, Technology & Business Improvement

The Role

Are you passionate about technology and business transformation? Join our Technology & Business Improvement Team and play a pivotal role in shaping the future of our GB Mid-Market business.

The Technology & Business Improvement Team are responsible for maintaining the local business systems and applications for our GB Mid-Market business, as well as leading and driving business improvement projects across teams and departments. We focus on maximising performance, supporting business growth, optimising efficiency, and reducing business risk through developing and maintaining technology and data solutions. The team goals include delivering high impact technology upgrade and platform migration projects, maintaining and developing governance and compliance frameworks, as well as designing and implementing innovative automation and data efficiency solutions.

As a Senior Associate, you’ll be at the heart of innovation—driving impactful technology initiatives, solving complex challenges, and collaborating with global experts and key stakeholders.

This Isn’t Just a Job—it’s An Opportunity To Make a Real Difference. Your Day-to-day Will Be Dynamic And Rewarding, Involving

• Leading projects that deliver cutting-edge technology solutions.
• Resolving technical issues with precision and creativity.
• Implementing compliance and governance frameworks that safeguard our business.
• Building strong relationships with stakeholders across teams and departments.
  
  

Our team is the engine behind business growth and efficiency. We maintain critical systems and applications, while spearheading improvement projects that reduce risk and unlock potential. From platform migrations and technology upgrades to automation and data optimization, you’ll help us stay ahead in a fast-changing world.

If you thrive on variety, innovation, and collaboration, this role offers the perfect blend of challenge and impact. Together, we’ll maximize performance, drive growth, and create smarter solutions for tomorrow.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid”() style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Key Responsibilities

• Driving Improvement: Supporting technical colleagues to drive application and system fixes, focusing on identifying solutions to and improve the performance of our business applications such as Dynamics 365, SharePoint, and Azure cloud resources. Working with global DevOps and cloud developer teams to improve and optimise systems architecture and resources.
• Managing System Maintenance: Proactively manage the maintenance and performance of Mid-Market systems & technologies, forecasting maintenance actions (such as licence & certificates renewals), completing actions to ensure maintenance and performance actions are completed within agreed SLAs and without impacting BAU processes, keeping appropriate records of maintenance requirements and actions within the team. Also attending global Change Advisory Board meetings to identify changes that will impact GB and formulating action plans to accommodate global changes.
• Developing Frameworks: Leading on the development and implementation of governance frameworks across system access, data integrity & retention, performance monitoring, and system compliance to both regulatory and company policies. Implementing Data Strategies: Working with compliance and data leads to implement global data strategies and objectives within the Mid-Market systems and applications.
• Delivering Innovation: Supporting data and process automation projects to deliver operational efficiency improvements, cost reductions and enable growth across multiple business functions. Managing Stakeholders: Working with both local and global business stakeholders at all levels to support the discovery, design and delivery of a wide range of projects across multiple business functions.
• Critical Administration: Coordinating and delivering administration tasks for critical technical and business documentation requirements such as system mapping, department procedural documents, system logs and reports, and risk/change logs relating to systems and applications.
• Vendor Management: Working with external technology developers and support providers in collaboration with the Associate Director of Technology & Business Improvement, to effectively manage supplier relationships and contractual requirements, coordinate supplier compliance activities, and manage financial and legal agreements.
  
  

Qualifications

The Requirements

• Good working experience in technology focused roles with exposure to cloud-based platforms/applications
• Experience of working with Microsoft Power Platforms and Microsoft Azure
• Proficiency in Microsoft Office and presenting complex information to stakeholders through documentation (Word/PowerPoint/Excel)
• Solutions focused with experience delivering business improvement initiatives in both technical and operational environments
• Strong analytic skills with the ability to identify potential solutions across technology and operational processes
• Agile and adaptable with a strong desire to learn and develop
• Strong organisational abilities and flexibility to work in a performance-driven environment managing multiple deliverables
• Knowledge of project management methodologies (e.g., Agile, Scrum, Waterfall) is an advantage
• Experience of Power BI and/or SQL databases is an advantage
  
  

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected].

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