Senior Administrator Team Leader

General Description

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

If you have the drive, ambition, skills and experience necessary then apply now for this role and join a team of like-minded people. You will be well rewarded, offered additional training and promotion opportunities within a business that is expanding across the UK and Europe.

Key Responsibilities:

• Key account admin for large security contracts
• Finance link to help with all aged debt
• Administration Support to admin team
• Support in customer meetings for service-related queries
• To provide smooth running of all reporting both internally and externally
• Managing service stats / outstanding calls / further actions / SE follow ups
• Managing Internal dashboard
• Billing production to include daily invoicing, renewals and consolidated invoices, manual invoicing through Job-costing for service and installation teams.
• Reporting to senior managers
• Dedication and accountability for customer portals - Overseeing all account portals working with Admin on SLA
• Develop long term relationships with internal and external teams.
• Managing cost analysis with head of department - ensuring all external costs for monitoring are billed out in a timely manner
• Cross functional teams
• To support sales teams in smooth running of your accounts
  
  

Key Duties:

• Overseeing all account admin duties to ensure reaching SLA/KPI in place
• Costing and closing of all call daily with team and owning the numbers
• Dashboards Analyst
• Management of cash and keeping records updated
• Billing production via customer portals
• Ensure all sites set up correctly for invoicing.
• Daily management of portal and internal customer dashboards
• Track open calls and work with Service to ensure our service levels are met.
• Make sure all portals being used correctly.
• Correct/accurate postings to cash.
• Exception reporting / Held invoicing / Calls outstanding / Consolidation / Sites no charges / schedules / site sign off.
• Manage open purchase orders with procurement.
• Sales and Service admin
  
  

Qualifications and Skills:

• PC literate, word, excel, capable of working on in house systems.
• Credit Controller experience
• Experience of working in the electronic fire and security industry would be of benefit but is not essential.
• Experience in projects administration desirable
• Experience in sales administration desirable
• Experience in delivering client focused solutions based on customer needs.
• Proven ability to manage multiple projects new contract wins.
• Ability to prioritize.
• Excellent time management essential
• Keen attention to detail and adherence to deadlines
• Previous experience of working in a busy office environment would be of benefit - working to strict deadlines, providing excellent customer service both internal and external is critical.
• Candidates should be able to demonstrate good administration/organisational skills along with the skills to adhere to procedures with the flexibility to accommodate unforeseen ad hoc last minute requests or works
• Full training will be given where required.
  
  

Personal Qualities and Behaviours:

• We are looking for a hard working committed individual, who can work in a team environment willing to learn and progress, be part of a winning and successful team, with drive, motivation, commitment, and the ability to work under pressure.
• Motivation
• High Communication Skills/Communicate Clearly with accuracy and knowledge of accounts.
• Ability to make a difference.
• Great People Person
  
  

Package offered: we offer a Competitive Basic salary

• 20 days holiday plus BH
• Perkbox incentive
• Opportunities to progress within the company
• Full Training & refresher course included
• Pension Scheme
• Employer of the month £50
• 110% club of outstanding performers who can receive large prizes and monetary rewards
• Wage stream - A flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee assistance programme
  
  

Mission, core values & competencies:

Embracing the company’s core values and principles in order to achieve the overall mission of the organisation. Take personal responsibility for own career development by continually assessing and adjusting personal performance and behaviour against the objectives agreed in your ASEL Group Development Plan.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.