Senior Account Director
Coolr
Date: 5 hours ago
City: London
Contract type: Full time
Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.
With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.
We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
We’re looking for a Senior Account Director to join our dynamic Client Services team. We're looking for someone who can bring a wealth of experience, strategic know-how, and a genuine love for all things social — plus a real ambition to create standout, creative work. You’ll be working closely with our Associate Directors and Client Partners to deliver great service and help grow some of our most exciting and established client accounts.
The job
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.
A benchmarked salary reflective of your experience and in line with our salary bandings.
Hybrid working. We work 3 days in the office and 2 from home
25 days annual leave
Two weeks work from anywhere
Birthday Day off – an extra day to celebrate your big day
Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
Free breakfast, snacks and drinks in the office.
Private Healthcare cover, Cycle to work scheme, Tech scheme + more
Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
Coolr Culture:
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.
With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.
We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
We’re looking for a Senior Account Director to join our dynamic Client Services team. We're looking for someone who can bring a wealth of experience, strategic know-how, and a genuine love for all things social — plus a real ambition to create standout, creative work. You’ll be working closely with our Associate Directors and Client Partners to deliver great service and help grow some of our most exciting and established client accounts.
The job
- Responsible for the overview and successful running of all activity on allocated client accounts.
- Building and maintaining positive client relationships to encourage retention and successful increase of scope.
- Leading on crisis management, being solution focused in approach and escalating where necessary
- Responsible for budgeting of client projects, ensuring that client budgets are appropriately distributed based on the brief, agency rate cards and agreed scope of work.
- Working closely with departments across the agency to develop and create the best work.
- Setting the strategy for individual accounts with the support of the internal strategy team. Reviewing this regularly to ensure we are staying true to the approved strategic direction.
- Taking a leading role in new business pitch processes, often leading on the deck and working closely with the New Business Director.
- Line management of the team, supporting and leading them in their career development and respective roles.
- A proven Senior Account Director or Account Director from a social-first or creative agency background.
- Confident managing end-to-end project delivery: timelines, budgets, documentation, and execution—always with precision and attention to detail.
- Strong client relationship builder, able to earn trust and act as a reliable strategic partner.
- Inspiring team leader with a supportive, hands-on management style.
- Skilled at juggling multiple clients and allocating internal resources efficiently.
- Deep understanding of social platforms, trends, and cultural moments.
- Proactive, solutions-focused, and consistently willing to go above and beyond.
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.
A benchmarked salary reflective of your experience and in line with our salary bandings.
Hybrid working. We work 3 days in the office and 2 from home
25 days annual leave
Two weeks work from anywhere
Birthday Day off – an extra day to celebrate your big day
Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
Free breakfast, snacks and drinks in the office.
Private Healthcare cover, Cycle to work scheme, Tech scheme + more
Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
Coolr Culture:
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Product Support Analyst
OBN (UK) Ltd,
London
1 day ago
Key Duties And ResponsibilitiesYour duties as Product Support will be varied; however, the key duties and responsibilities are as follows: Ensure compliance with service level agreements (SLAs) and manage system changes. Provide technical support and engage with both internal and external customers to resolve issues. Lead and motivate cross-functional teams to ensure the delivery of high-quality products and services. Implement...
Voyage Optimiser/Cargo Scheduler
MyPetroCareer.com,
London
1 day ago
About UsAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and...
Senior Medical Writer II (Medical Affairs & Medical Education)
Langland,
London
1 week ago
Company DescriptionWho we areLangland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients.What We BelieveHealth brings us together. In the diseases we suffer, the medicines we create, and the causes we champion, health shows us...
