School Relationship Co-ordinator

Position: School Relationship Coordinator

Hours: 35 hours per week, 8 hours, Monday-Friday with an hour lunchbreak

Salary: £30-35k per year

Holiday: 25 days + Bank Holidays

Location: Largely based at our head office in Farnborough, Hampshire; some national travel required

About The Role

The School Relationship Coordinator is a hands-on role and will work with the Head of Marketing and Head of Sales to nurture, maintain and grow relationships with our partner schools. The ideal candidate will have previous experience in customer services, sales and/or client services. Responsivities include, but are not limited to, the following:

Relationship Management

• Develop and maintain strong relationships with key stakeholders at partner schools.
• Work with Operations and Customer Experience to respond to partner school queries and address concerns promptly.
• Create and conduct a plan for multi-levelled check-ins to ensure. customer satisfaction and create opportunities to promote iRock’s programmes and services.
• Contribute to customer retention targets set at the beginning of each academic year.
• Serve as primary point of contact for key account schools.
• Work with Education to ensure smooth implementation of music programme and gather feedback for continuous improvement.
  
  

Account Development

• Identify and pursue opportunities within partner schools to grow number of iRockers and bands.
• Present to prospective schools.
• Prepare and deliver sales presentations, proposals and contracts
• Contribute to overall growth targets set at the beginning of each academic year.
• Maintain accurate records of all interactions with school accounts on the CRM system.
• Prepare regular reports on account activity, sales activity and retention.
• Analyse data to identify opportunities for growth and service improvement.
  
  

Service Promotion

• Represent iRock at school events, trade shows and conferences.
• Collaborate with Marketing to develop and execute promotional campaigns to target new schools and grow existing accounts.
  
  

About You

• Minimum of two years’ experience in client services, customer relations or sales.
• Ability to look after multiple accounts simultaneously.
• Strong interpersonal and communications skills.
• Excellent attention to detail.
• Good listening skills to assess and address customer needs.
• Proficiency in Microsoft 365 and CRM software.
• Experience in the education sector is desirable, but not essential
• Passion for music and education.
  
  

About Us

We believe in the power of music to unleash creativity, potential and passion in every child. Founded by father and son team, John and Josh Franklin, our in-school rock and pop band lessons boost confidence, encourage teamwork and give children the chance to perform skills they've learned in for their teachers, guardians and peers. Our Band Coaches teach thousands of children across hundreds of schools each week.

Benefits

• Health and wellbeing programme: access to funding and resources to support you overall wellness, including virtual GP appointments.
• Discounts: on various everyday purchases.
• Reward: Recognition schemes and annual company bonus.
• Personal bonus scheme: linked to retention and new growth targets.
• Professional development: opportunities to grow and develop your skills.
• Supportive work environment: Annual conference, staff parties and multiple opportunities to socialise with incredible like-minded people.
  
  

Recruitment Statement

This role requires the applicant to be a UK national or be a resident in the UK with a right-to-work visa already in place.

iRock embraces diversity and equal opportunity. This advert is not intended to discriminate on the grounds of a person's gender, marital status, race, religion, age, disability or sexual orientation. We are committed to fair treatment, therefore every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

We are committed to safeguarding and promoting the welfare of children. Due to the nature of the position, any offer of employment for this role will be subject to a satisfactory Enhanced DBS and other vetting checks and is exempt from the Rehabilitation of Offenders Act 1974.

Throughout the recruitment process, iRock collects and processes a range of personal data relating to job applicants. We are transparent about how this data is collected, used and stored and are committed to compliance with data protection obligations.

For further information read our full iRock Recruitment Policy on our website: www.irockschool.com