Scheduling & Administration Manager

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We’re recruiting for an exceptional Housing Repairs Scheduling and Administration Manager to join our dynamic team at VIVID. This is a full time, permanent role working 37 hours per week.

The role is based in Basingstoke with some travel to Portsmouth. You’d be expected to work in the office 5 days a week when you start to enable you to build strong working relationships with your teams. When you are performing in the role, we’d offer flexibility in your work location, either the office or home and you’d be expected to work in the office 1 day a week, but this may change as business needs evolve in the future.

Want to know what we can offer you?

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• Private Medical Insurance
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
  
  

Here’s The Facts About The Role

In this critical role, you’ll lead our responsive repairs and compliance planning teams, ensuring the smooth scheduling and completion of maintenance repairs tasks. You'll oversee the efficient allocation of resources, using our dynamic resource scheduling system to ensure high quality work is completed on time and to the highest standards, while delivering an excellent customer experience.

The Housing Repairs Scheduling and Administration Manager will support our continued commitment to provide customers with safe and well-maintained homes we need someone that demonstrates leadership skills and expertise and ensures we deliver a high quality and consistently reliable service to all our customers.

The Housing Repairs Scheduling and Administration Manager will ensure that performance meets or exceeds the standards and KPI’s agreed for safety, quality, and efficiency. Whilst also providing a solution focused point of escalation for complex enquiries.

Key Responsibilities

• Oversee the end-to-end planning and coordination of all repair and maintenance activities, ensuring timely and cost-effective service delivery.
• Develop and manage repair schedules, ensuring work is prioritised and completed within target timescales and health and safety guidelines.
• Lead a strong team of planners and administrators, fostering a collaborative and high-performing environment.
• Ensure seamless communication between contractors, customers, and internal teams, promoting transparency and customer satisfaction.
• Implement efficient administrative processes and reporting mechanisms to track repairs, analyse performance, and provide insights to senior management.
• Proactively address any issues or delays, finding practical solutions to ensure minimal disruption to services.
• Maintain a focus on continuous improvement, seeking opportunities to enhance service delivery, operational efficiency, and customer experience.
  
  

Qualifications And Experience

• Proven leadership experience in repair planning and administration within the housing sector.
• Strong leadership and management skills, with a track record of leading successful teams.
• Excellent organisational and communication skills, with the ability to manage multiple priorities and deadlines.
• Ability to work collaboratively with various stakeholders, including contractors, customers, and internal teams.
• Sound knowledge of property repairs, maintenance processes, and regulatory requirements.
• A high level of proficiency in relevant IT systems (Dynamic Resource Scheduling) and data analysis to monitor and report on performance.
  
  

This is a unique opportunity to make a real impact on the lives of our customers by ensuring their homes are well-maintained and their needs are met promptly. If you’re a strategic thinker with a passion for planning and a drive for operational excellence in repair management and thrive in a fast-paced environment, we encourage you to apply.