SAP SD Analyst

Who we are and what we do

About Hachette UK

Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

We're made up of 11 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.

Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Quercus; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.

Hachette UK is part of Hachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.

It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.

What you'll be doing

• Provide 1st, 2nd and 3rd line support for the SAP environment at Hachette UK
• Assess support issues and log as per the organisational service delivery procedures
• Work with other HUK IT teams to provide effective end to end service delivery across the enterprise systems and business processes
• Work with the 3rd party service provider to resolve and address incident, request and change tickets, owning any tickets passed to a 3rd party and reviewing/chasing those tickets on a regular basis
• Develop and configure new, approved solutions within the SAP environment as and when required
• Assist with solution testing and problem resolution, documenting outcomes according to organisational procedures
• Provide system testing to support SAP updates across the estate
• Effectively communicate with all levels of the business, including our Distribution and Financial divisions on progress and outcomes of incidents, requests and changes and provide regular updates with clear expectations
• Assess, log and manage the progress of change requests, producing stats and metrics for management and stakeholders
• Produce, edit and maintain SOP’s and Handover documentation.
• Assist the SAP Technical Architect and SAP Technical Lead as and when required with more complex problem management and troubleshooting and help to implement some changes via the change management process if required.

The above list is not exclusive or exhaustive and the jobholder may be required to undertake such other duties as may reasonably be required.

Who we are looking for

This is an exciting opportunity for a motivated person to join a highly collaborative team in a fast-paced environment. You will have had 3+ years SAP SD experience in a support capacity using ECC6 or S/4HANA. You will be a customer-focused individual with a desire to support, improve and develop system and operational processes. Experience supporting interfaces including idocs and FTP is preferred as well as an understanding of SAP MM.

You can demonstrate being able to effectively communicate to people at all levels of the organisation with the ability to form strong working relationships with key stakeholders and build trust with colleagues. You will have strong analytical and problem-solving skills and the ability to effectively prioritise own workload and demonstrate a proactive, self-managed approach.

What we offer

Our staff are our greatest asset, and our benefits reflect this:

• 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
• Private medical insurance
• Dental insurance
• Generous pension schemes
• Rent deposit loans
• 2 community days per year
• Summer hours (finishing at 1pm on Fridays during the summer months)
• Retail discounts through Hachette rewards
• Cycle to Work scheme
• Eye care vouchers
• Wide-ranging training library
• Development programmes (including mentoring)
• Up to 70% off book purchases
• A charity bookshelf
• 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
• Season ticket loans
• And much more!

The role will be based at our Didcot office, with a blend of in-office (3 days) and homeworking (2 days) per week.

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.

The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org