Sales Support Coordinator (Customer Service)

What You’ll Do

We are looking to appoint a Sales Support Coordinator to fill a position as part of our Sales Support team. This is an ideal role for someone with strong SAP experience and who is passionate about customers. The successful candidate will have excellent attention to detail and have the ability to adapt and learn quickly.

• Provide first line Sales Office activities including answering and dealing with incoming phone calls and ensuring excellent communication and coordination through the sales team.
• Build strong relationships and work closely with the Sales team to support any sales activities including dealing with literature requests.
• Enter all customer orders onto the Sales Order Processing (SAP) system ensuring all queries are adequately resolved prior to order entry.
• Optimise OTTR (One time delivery) by ensuring that orders are placed in accordance with customer required date, liaising with relevant departments for agreement and providing confirmation to the customer.
• Create quotations for customers and follow – up proactively with the aim of securing orders for MTL.
• Ensure a professional, high level of customer support at all times.
• Develop strong relationships with key departments such as Credit Control, Planning, Production and the Shipping Team in order to provide regular and accurate feedback to customers at each stage of their order in a standard format.
• Work with other internal departments to ensure seamless business activities are maintained in support of customers.
  
  
  

Qualifications

• 1 - 2 years of experience in a relevant domain
  
  
  

Skills

• Strong knowledge of SAP
• Excellent attention to detail
• Strong organizational skills and ability to effectively prioritize
• Excellent communication skills
• Fluent in English and ideally a second language
• Technical background or knowledge of MTL products would be an advantage
  
  
  

What We Offer

• Competitive compensation and benefits package
• Challenging projects in dynamic collaborative team
• Flexible working solutions (remote, flexible working hours, compressed week, part time etc.)
• We make your aspirations matter – Eaton encourages internal promotion, whenever possible
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen
  
  
  

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.