Sales Specialist

About Us

Our mission is to transform the way people end relationships in a kinder and better way, and to help couples avoid the emotional and financial turmoil of traditional solicitor approaches. As pioneers of working with couples, we’ve shaped the landscape of no-fault divorce and helped thousands untie the knot, amicably.

We are growing, our innovative tech-enabled and digital approach to divorce, separation and co-parenting means we do, and continue to help thousands of couples to separate in a better, more positive way, freeing people to focus on the emotional challenges and reducing the cost to themselves and society.

amicable promotes a collaborative culture and is rapidly growing to meet demand and legislation change.

Our values bring our purpose to life and makes what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.

We are proud to be part of the Octopus Group.

About The Role

We are looking for a proactive Sales Specialist who is interested in joining our ambitious, fast-growing, and purpose-led organisation.

In this role, you will be the first point of contact for potential customers, converting inbound leads into customers through empathetic conversations and a deep understanding of their needs. You will live out the amicable mission and values in every interaction.

You will join our growing Commercial team and report to Head of Commercial.

Key Responsibilities

As a Sales Specialist, you will:

• Own your inbound sales process: You will engage with prospective customers over the phone, converting warm leads into successful sales in a fast-paced B2C environment. You will follow up with prospects who didn't convert initially using phone, email and SMS to drive them to close.
• Hit your sales targets: You will consistently meet or exceed your monthly sales targets by delivering high-quality conversations and follow ups.
• Understand and uncover customer needs: You will ask the right questions to truly understand each customer's situation in an empathetic and practical way. You will tailor your recommendations and approach to show how our services meet their needs and help solve their pain points.
• Deliver high-impact conversations: You will communicate the value of our services clearly and persuasively, using our brand tone of voice and handling objections with confidence, kindness and empathy. You will position the right service for each customer and ensure they leave the call feeling supported and informed.
• Build trust: Create an understanding, empathetic space for potential customers from their first interaction - so they feel heard, supported, and confident in choosing our services.
• Use our systems: You will leverage our CRM to manage pipelines, track interactions, and ensure timely and effective follow-ups that maximise conversion opportunities.
• Own your growth and performance: You will take responsibility for your own success. Proactively review calls, conversations and customer outcomes to identify success factors and areas for improvement. Use feedback, data and self-reflection to continuously refine your approach and improve conversion rates.
• Contribute to a high-performance culture: You will work collaboratively in a supportive, goal-oriented, customer-focused team that values continuous improvement and cultivates a growth mindset by embracing challenges, learning from constructive feedback and being inspired by the success of others.
  
  

About You

• Sales Experience: Proven success in a phone-based B2C sales function, where you were managing the entire sales process from first contact to close, ideally gained in a small, purpose-driven organisation.
• Multi-Channel Conversion: Comfortable driving sales using a mix of phone, email and SMS – using each channel appropriately to move leads forward and convert.
• Great Communicator: Exceptional communication and interpersonal skills, with the ability to understand, connect, engage and influence. Strong objection-handling and closing abilities, with a focus on quality and trust.
• Values: A customer-first mindset with a genuine passion for helping people and making a difference. You will deliver exceptional customer experiences, putting the prospective customer’s experience at the heart of every interaction.
• Adaptable: You are a fast learner and quickly grasp new systems, processes, and tools, with the ability to be agile as the company evolves.
• CRM-savvy: Comfortable using CRM systems (i.e. HubSpot) and sales tools to manage leads and workflows.
• Self-Motivated and Target-Driven: You take ownership of outcomes, work independently, and thrive in a fast-paced, remote scale-up environment.
  
  

Compensation, Perks & Benefits

• Private Health Insurance
• Group Life Assurance
• Employee Assistance Programme
• 28 days holiday plus bank holidays per annum
• Cycle to work scheme
• Company laptop
• Pension scheme (after 3 months of employment)
  
  

We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.