Sales Associate (Maternity Leave Cover)

Job Summary

We ‘re offering an excellent opportunity in Sales for a salesperson to join our AFJ

family. Your core accountabilities will be to provide the customer with the

brand journey and story during the sales process and implement an effective

participation in achieving the assigned targets, and supports the day-to-day

operations. Acquire, cultivate and maintain relationships with our clients through

deep product knowledge, personal engagement and luxury service.

Main Responsibilities (including

but not limited to)

Drive for Result

Define and execute the sales strategies to effectively showcase AFJ by effective

implementation of selling in the store of both

cross selling and upselling to existing and new clients.

Sells products to customers, explaining benefits, features, prices, quality, value

and other information, builds the business through outstanding customer service.

Observe market trends, propose initiatives related to client development and brand

experience for achieving strategic goals.

Drive revenue growth objectives by effective participation in exceeding monthly, quarterly and annual targets.

Models the ability to multi-task and prioritize day-to-day business needs.

Customer Experience

Sustain current client relationships and build new partnerships with prospective

clients.

Cultivates the client relationship through personalized connection by succinctly define

and communicate the specific benefits of AFJ appropriate for each client.

Provides the customer with the brand journey and story during the sales process:

Explains inspiration behind pieces

Explains Craftsmanship behind pieces

Explains brand story (AF as a person)

Implement the brand journey to customers during the sales process by using the sales

techniques have been brought up by the company standards.

Acquires and

builds client base primarily through forming relationships with new clients and

retaining/building spend of existing clients.

Effective Implementation of the prevention plan for customer retention and complaints

handling.

Update and manage the database of the boutiques customers and classify them to soothe communication with them and provide special customer

service.

Productivity and contribution

Role model regarding the attendance & complying with company code of conduct.

Adhere to all policies and procedures with a focus on loss prevention and operational

excellence.

Recording accurately the client data to the feedback sheet.

Maintain the cleanliness and implementation of the security measures at the boutique

according to agreed standards.

Implement all comments have been raised up by Commercial team effectively.

Ensure applying mystery shopper attributes to achieve good result by following the

daily checklists.

Supports the day-to-day operations of sales and provide appropriate support to verify their compliance with business standards and procedures.

Qualifications

Bright, enthusiastic personality with a real drive to achieve sales and manage customer service expectations at a Luxury level

Ability to work within a small team, helping to achieve sales goals

Dynamic attitude; able to take direction and complete tasks in a timely fashion

Strong knowledge of Microsoft word programs (power point, word and

excel)

Highly developed interpersonal, organizational and communication skills

Ability to speak publicly with confidence and poise.

Passion for learning a wide-range of skills that will carry through a variety of career paths

Ability to multi-task and react with flexibility.

Very strong organizational skills with a focus on follow through.

Have a flair for communicating with different types of customers and managing people.

Work as a collaborative team member, always available to assist boutique manager, colleagues,

customers, etc.

Target-oriented with integrity in dealing with precious Jewellery.

Ability to speak conversational Arabic and/or read Arabic Calligraphy is a plus

Working Hours

Flexibility across a 7-day week to accommodate staff days off and

weekends

Flexibility to work at short notice where and when required

Flexibility to increase working hours where needed, especially during holiday periods of other staff members, and busy periods (i.e. Summer holidays and Christmas)

Competencies

Believe In Magic

Being enthusiastic and committed

to what you are doing inside the organization. Stay focused & continually

aim to improve / reach success no matter what

setbacks on your way.

Always Bring “A” Game

High level of optimism and a "can do" Orientation. A willingness to support and be a part of a team in multiple activities and stay motivated to

accomplish the goal while facing obstacles. Works effectively with and supports colleagues, fostering a positive and

collaborative environment.

Being customer focus by having the ability to understand internal/external needs and concerns in the short to long-term and to provide sound recommendations and/or solutions. Focusing efforts on understanding, meeting, and exceeding customer needs.

Get It Done. RIGHT

Consistently achieves high levels of results

while setting standards of excellence & quality. Seizes all opportunities

to in order to get the job done. Pay attention to details and pursues quality

in accomplishing tasks.

Be Real

Behave in an honest, fair, and ethical manner.

shows consistency in words and actions. models high standards of ethics. Earns

others’ trust and respect through consistent honesty and professionalism in all

interactions.

Be Creative

Ability to generate

non-traditional yet practical ideas that would serve a business purpose and

identify & develop new methods, approaches, systems

or tools that best suit different situations and generate business results.

Moreover, ability to multitask and take initiative.

Learn & Teach

Fostering learning and development culture.

Willingness to delegate responsibility, work with others, and coach to develop

their capabilities.