Sales Associate

Bremont Watch Company


Date: 6 days ago
City: Bicester
Contract type: Full time
Key Responsibilities

  • Consistently achieve and/or exceed monthly and quarterly budgets and KPI’s goals through proactive selling, upselling, and cross-selling techniques
  • Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
  • Be presentable, in line with company guidelines, on the shop floor and when representing the brand.
  • Demonstrate ability to proactively recruit new clientele.
  • Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
  • Cultivate and maintain good relationships with existing clients.
  • Ensure a best-in-class client experience acting as an ambassador for the company.
  • Deliver consistent first-class customer service and after sales experience to increase and retain customer loyalty.
  • Ensuring live chats are attended to daily and in line with company expectations.
  • For all communication, client and internal use excellent written skills, with a swift response and ensuring accurate information is given.
  • Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required for the needs of the business.
  • Ensure events run smoothly by assisting with set up and take down, meet and greet guests and find opportunity to connect, with an objective of building a client relationship.
  • Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
  • Take pride in the boutique environment with visual merchandising and ensuring the boutique is in line with model store standards to match the quality of our product.
  • Actively participating in in-store events, trunk shows, and promotional activities to generate excitement and sales.
  • Addressing customer concerns with grace and professionalism, finding solutions to maintain satisfaction.
  • Staying updated on current fashion trends and industry news to inform customer interactions.
  • Embodying the brand image through professional demeanour, attire, and communication style.
  • Processing sales transactions accurately and efficiently, ensuring a smooth checkout experience.
  • Establishing and nurturing long-term relationships with clients through regular communication, personalized attention, and follow-ups.
  • Adhere to all store policies, procedures, and legal requirements, including those regarding returns, exchanges, and counterfeit detection.
  • Be vigilant about store security, ensuring high-value items are protected, and assist in preventing theft or fraud.
  • Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
  • Work as part of a team, collaborating with other associates, managers, and support staff to ensure smooth store operations.

PERSON SPECIFICATION

  • A hard working and reliable attitude
  • Proven success of working in a fast-paced and changing environment, who delivers against objectives.
  • Effective merchandising skills and attention to detail
  • 2-year minimum luxury retail experience
  • Strong grasp of both mainstream and niche watch brands
  • Independently motivated along with strong interpersonal skills
  • Excellent presentation and written skills
  • Extensive IT skills, with experience in Microsoft Office including Word, Excel and PowerPoint (minimum intermediate Excel)

Company Benefits

  • Generous Holiday Entitlement - 25 days holiday plus an extra day off for your birthday.
  • Life Assurance – Peace of mind with life cover at 3x your annual salary
  • Family-Friendly Benefits – Enhanced Maternity and Paternity Leave to support you and your growing family.
  • Celebrate Your Milestones – We recognise loyalty with outstanding length of service awards – including the chance to receive one of the iconic Bremont timepieces we’re so proud to create.
  • Career Growth – Access tailored training programmes and clear development pathways to help you thrive.
  • Exclusive Discounts – Significant permanent employee discounts on Bremont Watches, along with special 'Friends & Family' sales.
  • Wellbeing Support – From confidential counselling to 24/7 financial and legal advice, we care about your mental, emotional, and financial wellbeing.
  • Social Culture – From summer parties to seasonal gatherings, we host regular social events that bring everyone together.
  • Give Back – We're proud to support team members who want to volunteer for good causes, with flexibility for approved time off.

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