Sales Advisor - Discover / LEGO - Luton Airport

Do you love the buzz of the airport? Enjoy working in a dynamic retail environment, where no two days are the same? If so, we have just the opportunity for you…

This role is for our Discover London and LEGO stores situated in the departure lounge of Luton Airport; we are currently looking for an energetic, enthusiastic person to join our team, someone with a passion for excellence, teamwork and world class customer service.

Job purpose:

Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.

Hours: 37.5hrs, across 5 days

Benefits: Benenden Health, Retail Trust, life insurance, on-site parking and up to 25% in store discounts.

Key responsibilities:

100% Customer Focus

• Greeting customers with a friendly smile
• Helping customers with product selection
• Offering additional link sales
• Ensuring all customers receive excellent customer service every-time
• End to end customer service including till operations
  
  

Stock Management

• Ensuring the store is fully replenished
• Goods receiving duties
• Stocktaking and inventory compliance
• Merchandising & pricing
  
  

Housekeeping / Health & Safety

• Keeping the store well presented at all time
• Ensure the safe usage of all the cleaning materials
• Ensuring store and stock rooms are kept tidy in line with H&S
• Reporting any potential hazards on the shop floor or stock room to the manager/supervisors
  
  

Security

• Ensuring security of stock on shop floor and compliance of till inventory
• Responsible for the shop floor security when on shift
• Awareness of potential security risks out with store and part of the greater airport community
  
  

Person Specification:

• Good Communication skills (both verbal & written)
• Adaptability to the changing environment
• Ability to work in a team and individually
• Ability to work well under pressure
• Excellent Interpersonal skills
• Ability to provide professional standard of services
• Reliable in attendance and time keeping
• Self-motivated
  
  

Our company:

Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 30 stores across 8 airports and 8 ferries.

We believe an inclusive and diverse culture can help businesses and people thrive. At Lagardère Travel Retail, we are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.