Retirement Living Officer

Are you a keen problem solver who enjoys delivering great customer service? If so, we‘ve an exciting opportunity for someone to join us as a Retirement Living Officer working 35 hours per week, Monday-Friday - start/finish times can be discussed to offer flexibility to suitable candidates!

In this role you'll be based on site across three schemes in Coventry - Willowbrooke near the University of Warwick, Orchard House and Webster Street CV6. All schemes are home to residents who live independently; on scheme, you'll be the face of Midland Heart by providing an excellent Housing Management service. You'll play a crucial role in running the schemes you cover and will be the responsible person on scheme, representing Midland Heart in the event of an emergency or customer query.

Your day-to-day responsibilities will include:

• Achieve high customer satisfaction, by developing and maintaining positive relationships with our customers, interacting with them regularly to ensure key messages are delivered and their needs are understood.
• Managing compliance including building safety, safeguarding, fire safety and health and safety, ensure that our schemes are safe, secure and thriving communities.
  
  

Our ideal candidate?

• You'll have experience of working within Housing Management; OR
• Experience within a fast-paced customer service / relations role, either over the phone or face-to-face.
• You'll have practical IT skills (Microsoft packages and in-house systems) with the ability to write letters to customers, report repairs and complete online training.
• You'll be highly organised with the ability to balance multiple tasks in this varied role.
• Importantly, you enjoy delivering a brilliant customer service, you're confident interacting with lots of different people and you bring a positive approach to any challenges you face - we're happy to provide training for candidates with no prior Housing / Building Compliance experience!
  
  

Our residents value face to face interaction and so this role is based on site – 4 days per week at Wilowbrooke and half days at both Orchard House and Webster Street. There may be times where you support other schemes, such as holiday cover, and attend our central Birmingham Office for training/team meetings. You'll be required to travel to all schemes, therefore our ideal candidate will either hold a full UK driving licence or evidence of the ability to travel throughout the area of operation.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? Click on "Candidate Information" below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please note, we reserve the right to close the advert early prior to the advertised closing date based on the volume of applications received.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.