Retail Operations Area Manager

Miele have expansion plans to grow our Own Retail portfolio and improve our in-store retail experience and activation. The purpose of this role is to regionally manage the Miele Own retail business, ensuring operational efficiency, activation of brand standards and aligning with the company's goals and ambitions.

This person will lead a team of Retail Store Managers and play a pivotal role in overseeing the operational and strategic aspects of multiple retail stores. Responsible for driving sales, enhancing customer satisfaction, and ensuring operational excellence through achievement of KPI's.

The Miele brand is synonymous with quality, design & innovation, and, in our stores, we offer a selection of the finest premium lifestyle appliances for our consumers to purchase for their homes. Delivering memorable demonstrations, bespoke consultations & exceptional customer service.

Our Experience Centre's forge the link between Partners, consumers, and Miele, by giving opportunities to close the sale either directly, or through our kitchen design partner network, interior designers and architects. We strive to bring uncompromising quality to our consumers, whether they are designing an entire new kitchen, or dropping in for accessories.

In this role you will be...

Leading the team to drive and deliver a best-in-class brand and sales experience, this role will design and deploy the tactics to achieve the strategy. You will drive the delivery and execution in store through engaging leadership and take charge of the overall performance and profitability.

You will be measured on delivering a sales, margin and P&L budget for the GB and Ireland operations within Own Retail, and promoting the highest standards of retail execution.

What Will It Take To Succeed...

Remote leadership and Retail store management experience is a must, coupled with a strong knowledge of premium and luxury brands, products, and trends. A pivotal role for our business, you will be encouraged to bring ideas and innovation to the way we operate, specifically within the premium and luxury lifestyle sector.

You will be a proven and capable people leader with a track record of motivating and developing teams to succeed. You will demonstrate the ability to drive sales and nurture talent through people development and succession planning.

You will be proactive and adaptable to change with excellent data analytics, planning, organisation and time management skills.

What can we offer you?

We offer a competitive salary dependent on experience, plus an evolving pay and benefits package which could take your OTE to circa £85,000, (this includes maximum bonus earning potential and allowances, with a starting salary circa £65,000). We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best.

Miele has a respectful, positive and inclusive culture and working for Miele GB is exciting and rewarding. We employ approximately 400 employees in the UK in all areas of our business and can provide a great support to progress your career within the organisation.

If you have the qualifications and experience outlined above and are excited about leading this business, if you impress with your ability and can bring energy and commitment to the team, this could be the place for you.

If you want to join us and further your career, apply to us in full, telling us “Why Miele” and “Why you!” in your covering letter.

Find out more about working at Miele in retail