Retail Assistant Store Manager (Tunbridge Wells)

Company Description

Salary: Negotiable based on experience + an on-target bonus of 25%, paid out monthly based on your store's performance

Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

The Tunbridge Wells Three Store is a modern and inviting retail space, offering the latest smartphones, accessories, and mobile services, with friendly and knowledgeable staff providing expert assistance, located in the vibrant town center of Royal Tunbridge Wells. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Assistant Store Managers play a huge part in supporting our Store Managers to ensure our stores run smoothly.

Job Description

As a Retail Assistant Store Manager at Three UK, you will play a pivotal role in supporting the Store Manager with retail operations and ensuring the success of your store. You will be instrumental in driving store performance as well as being a role model for the team to deliver an exceptional customer experience.

Key Responsibilities:

• Team Management Support: Coach and develop your team, in the absence of the Store Manager, equipping them with the skills and knowledge to achieve outstanding performance and exceed sales targets.
• Store Operations Support: Oversee daily operational tasks to ensure the store runs seamlessly, maintaining high efficiency and effectiveness standards.
• Customer Engagement: Deliver outstanding customer service to our customers and set a high standard by leading through example.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
  
  

Qualifications

It all starts with you. We are seeking a sales and customer service-focused individual looking to take on a lead position within our store.

Key qualities include:

• Leadership Qualities: Prior experience in a store management role or a desire to step up from an advisor position.
• Team Development: Motivated by the opportunity to coach and develop others, fostering a high-performing and cohesive team environment.
• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
• Sales Achievement: Proven ability to work towards and exceed sales targets and key performance indicators (KPIs), leading by example.
• Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
  
  

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as an Assistant Manager and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
  
  

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards