Resource Planning Analyst

dnata Travel Group , part o f the Emirates Group, includes the brands of Gold Medal, Netflights , Travelbag and Travel Republic .

Due to an internal transfer, we have an opportunity to join the Resource Planning Team as a Resource Planning Analyst. This role is essential in ensuring the optimisation of our contact centres by managing the schedules for our consultants across our brands and locations.

Hours: Monday-Friday 9am-5pm

Job Accountabilities

• Utilise Work Force Management and Telephony Systems (Genesys) to provide accurate reporting and create robust staff schedules
• Absence and activity management
• Analyse the schedule efficiency to ensure optimum solutions through working with and managing offline activities and workloads 
• Run effective review meetings to communicate the schedule plan to the Head of Planning and Planning Manager 
• Contribute to scheduling meetings with managers in the contact centres 
• Maintenance of WFO estate 
• Manage Resource Planning inbox
• Produce ad-hoc reports
  
  

To be considered for this role, we need you to have the following skills, experience and qualifications:

• IT literate with a good working knowledge in Excel & other MS platforms and in-house systems
• Previous experience in a planning/scheduling role is desirable or a good understanding of Workforce management systems 
• Able to analyse data and make valuable business decisions 
• Attention to detail 
• Excellent communication and negotiation skills 
• Customer focused 
• Numerate 
• Great time management skills
  
  

For more information, please click on the job description below

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:

• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays) 
• Additional annual leave purchase scheme
• Company pension scheme 
• Life assurance 
• Low-cost health care for you and your family 
• Employee Assistance programme 
• Mental Health First Aiders 
• Ongoing development – we have an in-house People Development Team 
• Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
• Industry/social events – including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme 
• Long service awards 
• Reward & recognition programme 
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy 
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity 
• dnata4good – supporting the local communities we work, live and thrive in 
• Refer a friend scheme 
• Free eye care tests 
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping   
• Casual dress code 
• Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking