Resource Planning Analyst

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic.

Due to an internal transfer, we have an opportunity to join the Resource Planning Team as a Resource Planning Analyst at our office in Leyland, Lancashire. This role is essential in ensuring the optimisation of our contact centres by managing the schedules for our consultants across our brands and locations.

Hours: Monday-Friday 9am-5pm

Job Accountabilities

• Utilise Work Force Management and Telephony Systems (Genesys) to provide accurate reporting and create robust staff schedules
• Absence and activity management
• Analyse the schedule efficiency to ensure optimum solutions through working with and managing offline activities and workloads
• Run effective review meetings to communicate the schedule plan to the Head of Planning and Planning Manager
• Contribute to scheduling meetings with managers in the contact centres
• Maintenance of WFO estate
• Manage Resource Planning inbox
• Produce ad-hoc reports

To be considered for this role, we need you to have the following skills, experience and qualifications:

• IT literate with a good working knowledge in Excel & other MS platforms and in-house systems
• Previous experience in a planning/scheduling role is desirable or a good understanding of Workforce management systems
• Able to analyse data and make valuable business decisions
• Attention to detail
• Excellent communication and negotiation skills
• Customer focused
• Numerate
• Great time management skills

For more information, please click on the job description below

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:

• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional annual leave purchase scheme
• Company pension scheme
• Life assurance
• Low-cost health care for you and your family
• Employee Assistance programme
• Mental Health First Aiders
• Ongoing development – we have an in-house People Development Team
• Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
• Industry/social events – including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme
• Long service awards
• Reward & recognition programme
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity
• dnata4good – supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking