Resource Analyst

Bell Integration has been in the business of helping companies establish, maintain and grow their IT services since 1996. Our team of hardworking professionals deliver Bell Integration’s multiple services all over the world, and they do it with unmatched efficiency and enthusiasm.

We continue to grow and have over 900 permanent staff employed at our offices in London, Portsmouth, Wokingham, Glasgow, Hyderabad, US, Slovakia and within many of our customers’ sites. Our heritage is in helping businesses to operate their critical technology in a more cost-effective manner, while improving effectiveness in areas such as customer engagement and operational responsiveness.

Responsible for managing and maintaining accurate view of resourcing landscape across the Bell professional services (and managed services, where agreed) portfolio, by ensuring accuracy of planning and user data in the Bell PSA (currently Changepoint), enabling provision of strategic resourcing direction and guidance to practice management/resource owners

Responsibilities

• Update resource plan – based on PSA data and inputs from Practice management, Project Managers, Resourcing & Recruitment and HR
• Flag/address any inconsistencies/gaps in planning
• Add any missing or revised data to PSA
• Input and update resource demand in PSA (Changepoint) for forecasted opportunities based on data within CRM (Salesforce)
• This should accurately reflect Commit and ManJudge status
• Ensuring accurate transition of forecasted resource demand into in-flight resource plans (liaising with PMO)
• Generate and present updated resource plan for practice resourcing reviews on a regular basis
• Make recommendations to optimise resource utilisation and improve resourcing process
• Make updates to PSA following regular reviews with Practices (and their management teams)
• Provide updated resource plan for Finance on a fortnightly basis, working to defined timelines
• Update and maintain other elements of resource plan affecting
• Forecast utilisation
• Current PO coverage end date
• Finance forecasting
• Generate fortnightly bench report for distribution to delivery management, project services team and sales / pre-sales
• Support potential opportunities by assisting with assessment of demand and identifying potential options. Sharing recommendations with Practice management and resource owners for any further refinement.
• Assure update and maintenance of employee profiles across all delivery resources and appropriate skills capture for resources within PSA
• Generate monthly Utilisation Reports and Non-billable time reports for relevant agreed practices and support other ad-hoc MI reporting requests
  
  

Skills

Qualifications

• Strong analytical skills and attention to detail including ability to review, analyse and manipulate data to produce quality management reports in a simple and comprehensible form for differing audiences.
• Excellent IT skills. Advanced MS Office user - Word, MS Project, Excel, Outlook and PowerPoint
• Excellent organisational skills, with the ability to maintain complete and accurate records
• Excellent oral and written communication skills as well as strong presentation skills with ability to communicate comfortably to staff at all levels.
  
  

Knowledge

• Knowledge and understanding of resourcing concepts, processes and best practice
• Knowledge of Changepoint (desirable)
  
  

Experience

• Experience of resource planning
• Experience of WFM (workforce management) tools (desirable)
• Experience of working in a professional services organisation, e.g. systems integrator (desirable)
• Experience of Stakeholder Management
  
  

Behaviours

• Ability to manage shifting priorities, demands and timelines effectively prioritising and executing tasks in a fast-paced environment, flexible during times of change
• Proactive, ‘can-do’ attitude required
• Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem resolution
  
  

What We Care About

At Bell, we believe that we are stronger together, and promote an open, collaborative culture where everyone is encouraged to be involved in the shaping of our business.

We value diversity!

We seek to employ a workforce representative of the markets that we serve and work hard to ensure that all of our staff have the opportunity to thrive within a friendly and inclusive environment.

Why Join Bell

Why join bell:

• We prioritise internal development opportunities and offer access to our Udemy training platform with over 5000 training courses
• Competitive Salary
• Flexible remote working
• A generous company pension
• 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days!
• Healthcare and dental insurance
• Life assurance
• Cycle to work scheme
• A diverse and inclusive work culture
• Modern vibrant workplaces
• Exclusive discounts with major retailers, discount gym memberships and access to our wellness centre