Resident Services Associate

Step into a Career with Impact at Dandara Living!

If you’re ready to take your career to the next level, Dandara Living offers the perfect platform. Join us and you’ll bring your expertise to life on transformative projects, surrounded by a team that’s as passionate about innovation as you are. Here, you’ll form lasting professional connections, gain new perspectives, and be continually inspired by the best in the field. We’re all about opportunity and are dedicated to helping you unlock yours to its fullest potential.

About The Role

Based at The Point in Aberdeen, this full-time role is ideal for someone passionate about customer service and creating a welcoming, community-driven environment. You’ll be part of the Resident Services Team, supporting the Senior Resident Services Associate in managing day-to-day operations across our award-winning Build to Rent development.

From greeting residents and assisting with move-ins to maintaining exceptional standards throughout the building, this role puts you at the heart of a vibrant, modern living community where no two days are the same.

Working Pattern

20 hours across 7 days, flexible shifts between 7am to 7pm (to be discussed at interview)

What You Will Do

• Deliver first-class customer service to residents and visitors
• Handle enquiries and support with viewings, move-ins, and check-outs
• Maintain accurate records for inventories, inspections, and meter readings
• Log and follow up on maintenance issues and contractor access
• Manage keys, parking, and security to ensure smooth daily operations
• Support resident events and community engagement activities
• Keep communal areas and available apartments presented to the highest standards
• Collaborate with marketing to prepare videos and photography when required
• Uphold health, safety, and security standards at all times
  
  
  

What You Will Have

• Proficiency in Microsoft Word, Excel, Outlook, and booking systems
• Strong understanding of on-site health and safety requirements
• Excellent organisation, attention to detail, and communication skills
• A proactive, positive, and professional approach
• ARLA, TPI, or COSHH qualifications (desirable – training can be provided)
  
  
  

What We Will Offer You

Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing, and Purpose-Built Student Accommodation. Today, Dandara Living is one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating award-winning, landmark residential developments.

With unparalleled market knowledge and technical expertise, our in-house experience spans land acquisition, design, development, procurement, site delivery, and property and asset management.

Our Benefits Include

• Competitive salary (discussed at interview)
• 33 days holiday (pro rata) + the option to buy 5 more
• Up to 5% matched pension scheme
• 3x salary life assurance (option to increase to x4)
• Employee Assistance Programme (EAP)
• 24-hour Digital Doctor access
• Health Assured Wisdom App
• Competitive parental leave
• Discounts platform with hundreds of retailers, restaurants, and gyms
  
  
  

Important Note

No agency applications will be considered for this role. Any CVs received will be treated as a free gift.