Resident Liaison Officer
United Living Group
Job Description
We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.
About the Role
As the key point of contact for residents, you will:
- Engage with customers through newsletters, meetings, visits, and open days.
- Ensure residents are kept informed of works, processes, and any changes or updates.
- Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
- Manage expectations and communication between residents, clients, and our operations teams.
- Handle potentially challenging situations with empathy, professionalism, and resilience.
This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference.
A full UK driving licence and access to a car are essential for this role.
Requirements
Job Description
We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.
About the Role
As the key point of contact for residents, you will:
- Engage with customers through newsletters, meetings, visits, and open days.
- Ensure residents are kept informed of works, processes, and any changes or updates.
- Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
- Manage expectations and communication between residents, clients, and our operations teams.
- Handle potentially challenging situations with empathy, professionalism, and resilience.
This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference.
A full UK driving licence and access to a car are essential for this role.
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