Resident Liaison Officer

United Living is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

United Living Group is comprised of four complementary businesses, all dedicated to realising our vision of creating a connected, sustainable future; Property Services, Infrastructure Services, New Homes and Connected.

We are now looking for a Resident Liaison Officer to join our Property Services pillar:

Property Services – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.

To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.

Specific Responsibilities

· Ensure that United Living HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.

· Learn and understand the United Way of working ensuring that the processes are complied with and adopted into your daily disciplines. Induct other employees in the process as required.

· Act proactively to maximise comfort for all residents ensuring that any issues which arise are resolved quickly and effectively. Ensure that all residents can access and receive the best possible service.

· Assist in the monitoring, evaluation and control of service performance.

· Learn and understand the requirements of Total Mobile and ensure that this is adhered to at all times.

· Coordinate and attend pre-start meetings with residents to carry out needs assessment, establish colour choices/styles and complete associated documentation, discuss how to prepare for the works to be carried out, health and safety matters and safeguarding issues etc.

· Develop action plans arising from needs assessments through liaison with the client’s representative and site management as appropriate.

· Co-ordinate and attend all relevant Resident Liaison forums to develop relationships with key groups, to inform them of the work taking place, to understand their priorities, receive feedback and address any concerns they may raise.

- Over 2 years’ experience in a customer service role, or similar.

- I.T literate particularly Microsoft Office and Excel and keen to extend knowledge on software packages.

- Well-developed verbal and written communication skills and the ability to work co-operatively with multi-disciplined groups.

- Team player, but also comfortable working alone.

- A valid driving licence.

- Some flexibility of working hours may be required (evening meetings).

• Competitive salary and benefits package


• Car allowance


• Generous holidays plus bank holidays


• Opportunities for career progression aligned with the company’s growth