Reservations Co-Ordinator

Hello Brighton!

Our GuestHouse family is growing! Due to increased demand, we are now looking to recruit a superstar Reservations Coordinator to join our Central Reservation team based in the bustling Lanes area of Brighton.

Offering seriously comfortable bedrooms, curious details, and genuinely welcoming, happy people. This is a great role for someone to really get their teeth into.

The Job

Role

The role of Reservations Coordinator maximises revenue and guest experience through great pre stay communication, ensuring that the guests reservation details provide the team with everything they need to make sure the guests have a perfect stay! The role includes (but not limited to):

• Dealing with reservations (bedrooms, restaurant and spa) queries via email or on the phone
• Answering incoming telephone calls
• Providing rates for enquiries (single and group reservations)
• Working closely with our Front of House Managers and General Managers to agree corporate rates and communicating guest requests
• Effective allocation of guest bedrooms, by understanding the guests needs/requests
• Support our Head Office Finance team, by ensuring all accounts are paid on time
  
  

Please note, this is a full-time role (40 hours) which will include working weekends on a shift rota basis (minimum of one full weekend per month).

The Perks

Some of the perks you get when working with us include (but are not limited to!):

• An extra holiday day for your birthday
• All breaks are paid
• -Our team have their own team room- with their own pantry full of food, to use whenever they like. Grab a snack!
• -You can stay/dine with your family and friends in any of our hotels/restaurants at a great discount.
• Access to an industry leading Employee Assistance Programme and support.
• We will invest in you and the training you want to get ahead. Want to learn about daily operations? Expand your commercial acumen? Or simply increasing your knowledge on health and safety? Let us know and we will ensure you learn the skills you need to progress your career.
  
  

So What Does It Take To Be Work Here? You Must Want To Be The Best At What You Do. Be Proud Of Doing Things The Right Way, Even When No One Is Looking. In Other Words, Be

• Hard working and driven
• Have a GENUINE passion for hospitality and looking after people
• Be Genuine and a real team player - That one is a non-negotiable!
• Be flexible: able to support with 7 Day cover. Our operational hours are as follows (with each shift being 8 hours).
• Monday – Friday 8am – 6.00pm
• Saturday - Sunday 9.00am – 5.30pm
  

If this sounds like you

And you like the sound of this awesome job - please reach out. We would love to meet you and tell you more about our exciting plans.

Start date: ASAP

Contract type: Permanent

Salary: £26,000 per annum (plus sales/incentive bonus)

Hours: 40 hours a week. (Regular Weekends included)