Reservationist

Fancy working for an award winning business? Do you want to run a venue that creates innovative and delicious food you can be proud of, serves delicious drinks, many of which are made in our own brewery and is set in a glorious part of the country? Well, here at the Liberation Group, we can do just that!

We have just won the Best Managed Pub company at The National Publican awards for 2021 and have an award winning food and drinks menu to boot. Add this to gorgeous boutique bedrooms and you have The Liberation Group and Butcombe!

We are looking for a Reservationist to join the family.

What’s in it for you?

• The chance to work for an award winning business. We are 2 times (yes, 2 times!) winners of the Best Food Offering at the National Publican Awards.
• The opportunity to work for a diverse company and get experience in a range of venues with different menus.
• Access to industry leading training and development.
• A competitive salary/rate.
• A sensible working week. OK, everyone says this but we genuinely mean it! We will always try and make sure you do sensible hours and can be your best.
• A business who cares about you. We offer an Employee Assistance Program that is there 24/7 to provide you with support.
• Staff parties, events, training courses and much more!
  
  

You are friendly, confident and passionate about providing fantastic customer service to our guests. You’ll be a team player – willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. You’ll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!

You Will Be

• Delivering excellent customer service for our guests – no day is the same!
• Checking guests in and out – taking payments and processing correctly.
• Guest reservations both hotel & dinning - from phone, email and in person .
• Handling guest enquiries and helping our guests have the best stay possible.
• Admin duties.
• A natural with people. Everything we do is from the heart and we want our guests to have an incredible experience from the minute they pick up the phone or step through our doors.