Research Assistant (Junior Executive)

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's The Exciting Bit… a Day Includes

Supporting the research team with administration and coordination of projects which support in the delivery of key strategies and initiatives

A Typical Week In This Role Includes

Support with the delivery of research projects (e.g. scripting surveys for quantitative studies, managing telephone recruitment for qualitative studies)

Booking venues and managing travel

Aiding in the creation of insight reports (e.g. data checking, coding open-ended responses etc.)

Work closely with the CRM team to coordinate scheduled research

Use 3rd party research tools to answer a range of business questions

Management tasks for the Superdrug research community (running small polls, monitoring discussion boards etc.)

Managing the outputs of our weekly and monthly Customer Loves Surveys (which go directly to our exec team!)

Stakeholders Include

Internal – Buying, Merchandising, Marketing, CRM, E-Commerce, Store Teams, Commercial, Finance, Exec

External – Suppliers (Multinational FMCG companies) and Research and Data Agencies

Must-haves

This job is a good fit for you if:

You have good time-management skills

You enjoy optimising processes and getting stuck into regular tasks

You have a keen eye for detail

You are confident in your own communication skills

You are quick to pick up on ways of working and utilising different platforms

You have a passion for retail, health, and / or beauty

Nice-to-have

You enjoy making a difference and creating change

You have a curious nature and can identify patterns and trends within data

You are keen to develop skills across different research methodologies and tools

You enjoy working in a collaborative team and can share ideas with confidence

You can work at a fast pace, in an everchanging environment

Successful candidates may develop into more of project management / administrative role, or into the wider research function.

What You’ll Need

Excellent communication skills (both written and spoken)

Excellent organisational skills

Enthusiastic personality and professionalism

Microsoft Excel experience

Desirable

Retail or customer service experience (office- or shop-floor-based)

Here's What's In It For You

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
  
  

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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