Reports Administrator

About Psicon

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

We are looking for skilled administrators to join our Reports teams. Successful candidates will be invited to our ‘meet the team’ recruitment event on Wednesday 13th August.

Principle Duties And Responsibilities

• Clinic cash-up including:
• Extracting assessment information and updating the patient record system.
• Ensuring clinicians have completed outcome, risk, and clinical summary notes.
• Moving patient through care pathway.
• Ensuring onwards referrals are actioned (or sat in correct care pathway stage).
• Escalating any issues to contract coordinator.
• Claim agreed number of patient reports per day to keep on top of key performance indicators (KPIs) and finalise the report process.
• Ensure clinicians send their dictations or typed reports following clinics as per KPI’s.
• Upload dictations to dictation software using appropriate template.
• Download typed reports from dictation software.
• Format reports in line with quality standards and conducting spelling, grammar checks.
• Escalate any issues with reports to appropriate clinician e.g. inaudible dictation, recommendation queries.
• Escalate issues regarding report turn-around time to contract coordinators.
• Work to ensure reports delivered within appropriate KPI as per contract obligations.
• Support with audits against KPIs in collaboration with contract coordinators.
• Input data on to spreadsheets where required.
• Respond to emails in the assessment reports inbox.
• Keep standard operating procedures up-to-date.
  
  

What We're Looking For

• Experience in Microsoft Office, clinical systems, and strong report formatting and proofreading abilities.
• Ability to manage multiple tasks, meet deadlines, and ensure compliance with standard operating procedures.
• Strong written and verbal communication skills; ability to liaise with clinicians and contract coordinators effectively.
• Ability to identify and escalate issues, ensure accuracy in reports, and proactively address challenges.
• Experience in KPI tracking, audits, compliance processes, and familiarity with clinical terminology and electronic patient record systems.
  
  

The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). The core hours are 09:00-17:00 with 3 days in office / 2 WFH (37.5h contract). The typical working week is Monday-Friday; however we are open 7 days a week so variations to days worked can be considered to suit candidates. All new employees will be required to work onsite in canterbury full time until they achieve their core competencies.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.
  
  

At Psicon, we believe that diverse perspectives and experiences promote learning and innovation. We embrace diversity and are committed to creating a truly inclusive workplace, where every colleague is valued and able to achieve. We welcome applications from candidates from all backgrounds and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.

Benefits Include

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including 'pastry Mondays'.
• Funded social events.
• Staff well-being bursary scheme.
  
  

At Psicon, we believe different perspectives and experiences bring fresh ideas, thinking and approaches. We welcome applications from candidates from all backgrounds and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.

Salary range: £24,570 to £26,520

Please note that Psicon is committed to ensuring 'safer recruitment' and therefore the successful candidate will be required to undertake a standard check with the Disclosure and Barring Service (DBS), the cost of which will be met by the Company.

Psicon is committed to adhering to the Equality Act (2010) and provides equal opportunities to all applicants, staff, and clients.