Regional Response Controller

Salary - 35,009

Work Type - Onsite

Job Location - Eccles Wastewater Treatment Works, Peel Green Road, Eccles, Manchester, M30 7DR

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes
  
  

Job Purpose

The Regional Response Controller provides an emergency service for operational teams across the North West region as and when required. This role is key to ensuring customer and regulatory targets around CMEX and customer minutes lost are achieved. They do this by providing alternative solutions to mitigate interruptions to customer supplies. Including driving and operating the alternative supply vehicles, overland support vehicles, delivery of pumps, generators, pontoons, lifting equipment and bottled water.

Accountabilities & Responsibilities

• Delivery, installation and operation of emergency plant including: HGVs, pumps, mobile generators, pontoons, mobile lifting equipment
• Disinfection of alternative supply equipment (tanks & pipe work)
• Compliance with good practice H&S processes associated with equipment and processes required of the job.
• Maintenance of the customer information vehicle and mobile incident response vehicles.
• Maintaining and delivery of strategic bottled water stocks.
• Liaise with agency drivers on site to ensure that they are familiar with vehicles, that they follow H & S procedures, that they know and understand their responsibilities. Work with agency/contractor drivers out of hours to ensure that the Business gets the best use out of them
• Liaise with customers on site of injection/fill point to inform them about the event
• Create alternative supply contingency plans for Tier 1 sensitive customers
  
  

Technical Skills & Experience

• Good understanding of the use and maintenance of plant and equipment
• Demonstrate high regard for H&S policy and procedures
• Flexible approach to the working day.
• Class 1 HGV licence and current CPC
• Good understanding of the water network
• Good interpersonal skills including handling difficult and awkward situations
• Ability to accurately exchange complex information to customers, colleagues and Senior Managers
  
  

This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.