Regional Manager - North

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it?

What will you be doing?

As our Regional Manager you'll be a key leader. You'll be responsible for the comprehensive oversight of operational activities across the region. This pivotal role encompasses the strategic management of Reactive Metering, Lead, Private Leakage, and New Connections. While primarily focused on these areas, you'll also provide crucial support to the Progressive Metering Delivery Manager. A core responsibility is to uphold and champion M Group Water’s values, fostering a professional, accountable, and committed culture throughout the team.

• Operational Oversight: Provide strategic and hands-on management of all operational activities within Reactive Metering, Lead, Private Leakage, and New Connections to ensure efficiency, quality, and compliance.
• Health and Safety: Be fully responsible for the health, safety, and well-being of all operational staff. Ensuring strict adherence to all company policies and legislative requirements.
• Customer Experience: Drive a best-in-class customer experience, ensuring exceptional service delivery and prompt resolution of customer inquiries and issues.
• Service Delivery: Maintain and enhance service standards and quality, optimising service delivery to meet and exceed key performance indicators (KPIs).
• Productivity & Profitability: Manage team productivity and performance, overseeing the profit and loss (P&L) for the regional operations to ensure financial targets are met.
• Strategic Leadership: Work closely with the Progressive Metering Delivery Manager to offer support and ensure seamless collaboration across all metering services.
• Culture & Values: Serve as a key ambassador for M Group Water's values, actively promoting a positive, professional, and committed work environment.
  
  

What You'll Bring

• Do you have proven experience in a senior operational management role, ideally within the utilities or a related service-based industry?
• Do you have demonstrable experience in managing profit and loss (P&L) with a strong commercial acumen?
• Do you have a track record of leading and motivating large teams to achieve high levels of productivity and performance?
• Have you gained extensive knowledge of health and safety regulations and a proactive approach to risk management?
• Do you have exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels?
  
  

The Regional Manager will report directly to the Head of Operations.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
  
  

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Private health care for you and your family
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!
• Personal Accident Cover
  
  

About Us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
  
  

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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