Regional Manager - IAM Operations @MMCTech [hybrid] Cluj Napoca

Marsh McLennan (MMC) has established its EMEA Technology Hub in Cluj, Romania, reflecting our commitment to innovation and excellence. This hub is central to our digital strategy, addressing emerging challenges and enhancing service delivery through advanced technology solutions that empower our clients and promote sustainable growth.

We are seeking a dynamic Regional Manager of IAM Operations to lead our identity services team. This leadership role offers an exciting opportunity to oversee critical infrastructure that underpins our business operations, ensuring high availability, reliability, and continuous improvement of our identity management services.

We will count on you for:

Operational Leadership:

• Overseeing the day-to-day operations of the regional identity services team, ensuring high uptime and service reliability;
• Collaborating with peer regional teams to maintain a follow-the-sun support model, ensuring seamless global coverage;
• Managing and mentoring a team of 2-5 employees, fostering professional development and high engagement;
• Working closely with the Global IAM Operations team, IAM Engineering, and leadership to develop and implement operational policies and procedures that enhance service delivery and operational efficiency;
• Participating as a key support contact during Major Incident Management events, coordinating support internally and with MMC’s vendor partners;
  
  

Service Quality Improvement:

• Providing input to the Global Operations Head with performance metrics and reporting mechanisms to monitor service quality and uptime;
• Identifying opportunities for service delivery improvements and implementing strategies to boost customer satisfaction;
• Contributing to initiatives for onboarding and integrating new identity technologies and services within the IAM ecosystem;
  
  

Stakeholder Engagement and Reporting:

• Delivering regular updates and performance reports to regional BCS Tech management on identity service uptime, quality, and ongoing initiatives;
• Building and maintaining strong relationships with regional stakeholders to ensure alignment and support for identity operations;
• Acting as a point of escalation for identity service-related issues, ensuring timely resolution;
  
  

Technology Oversight and Innovation:

• Staying current with industry trends and emerging technologies in identity management and infrastructure;
• Fostering a culture of innovation within the team, encouraging exploration of new ideas and approaches to improve identity operations;
  
  

What you need to have:

• Proven leadership experience managing regional or global IAM teams;
• Strong technical background in identity technologies such as Active Directory, Okta, SailPoint, CyberArk, and related infrastructure;
• Hands-on skills and experience with IAM tech stacks, supporting high-availability environments;
• Experience in technology infrastructure, incident management, and operational process development;
• Excellent stakeholder management and communication skills;
• Ability to lead, mentor, and develop a team in a fast-paced environment;
• Knowledge of industry best practices and emerging trends in identity management;
  
  

What makes you stand out:

• Demonstrated ability to lead cross-functional teams and manage complex operational environments;
• Experience with cloud identity solutions and integration projects;
• A proactive mindset with a passion for innovation and continuous improvement.
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders;
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
  
  

30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

• Performance Bonus scheme;
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
  
  

Ready to lead our IAM operations and make a strategic impact?

Join us at #MMCTech Cluj and help shape the future of identity management and operational excellence.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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