Receptionist & Administrative Assistant Modern Apprentice

Job Overview

Job purpose

To provide a welcoming and efficient reception and administrative service as the first point of contact for Fife Carers Centre.

To support the smooth running of day-to-day office functions by delivering administrative assistance to the wider team, ensuring carers and staff are supported through effective communication and organisation.

Administrative & Office Skills

Word processing, data entry, and document management

Filing, record keeping, and maintaining accurate databases

Managing correspondence and emails professionally

Stock, stationery, and petty cash management

Organising meetings and events, including room setup and refreshments

Communication & Interpersonal Skills

Professional telephone and face-to-face communication

Dealing with enquiries and directing people to the right services

Supporting carers and staff with empathy, discretion, and confidentiality

Professional Development & Personal Skills

Time management and prioritisation of tasks

Teamwork and working collaboratively in a busy office

Problem-solving and responding effectively to unexpected situations

Understanding of GDPR, data protection, and working ethically

Gaining confidence in a professional environment

Qualification-Based Skills

Working towards and completing SVQ Level 2, achieving measurable milestones

Developing transferable skills that can be applied in future administrative or office-based roles

A minimum of National 5s in relevant subjects, including English and Mathematics (or equivalent).

No prior office experience is essential, but any volunteering, part-time work, or school/college experience working with people or in an organisational setting is helpful.

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