Receptionist

Dorset HealthCare University NHS Foundation Trust


Date: 1 week ago
City: Bournemouth
Contract type: Part time
We are looking to appoint a reliable and motivated receptionist to join our dedicated administration team to support Community Mental Health Teams at Kings Park Community Hospital. The successful applicant will work as part of a small team, supporting clinical staff and will act as the first point of contact between patients, relatives and medical staff, whilst maintaining confidentiality to ensure the department always runs efficiently.

This is a part-time post of 15 hours per week over Thursday and

Friday. The post holder will be required to work flexibly to meet

the needs of the service.

Applicants must have excellent organizational and communication skills, be able to work under pressure yet remain calm, polite and professional at all times. You will have the ability to deal with varied administrative duties, IT systems and changing priorities. Excellent customer service skills are essential. You will be pleasant and approachable and able to manage your workload effectively.

To provide information to patients, staff, carers, relatives, GPs and the wider Emotional Health and Wellbeing Service relating to appointments, patient care, service pathways and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.

To liaise with members of the public in their dealings with the team/service, some of whom may prove at times to be distressed, challenging, or aggressive in manner.

To liaise with other members of the service to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the team to achieve targets and complete timely returns of information.

To support clinicians with their work including typing clinical letters and organising appointments.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For further details / informal visits contact: Name: lynsey gould Job title: Facilities Manager Email address: [email protected] Telephone number: 07707361630

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Deputy Sister / Charge Nurse - Ward 9

University Hospitals Dorset NHS Foundation Trust, Bournemouth
1 week ago
We are currently looking for an enthusiastic, motivated and dynamic Nurse to join and support leadership of the progressive and dedicated Day Surgery Services team at University Hospitals Dorset NHS Foundation Trust, based on Ward 9 at the Bournemouth site for 37.5 hours per week.Ward 9 (Sandbourne Suite) incorporates an Admission Suite, Day Surgery services and Interventional Radiology.The post holder...

Trainee Account Executive

COWELL RECRUITMENT, Bournemouth
3 weeks ago
Job Title: Trainee Account ExecutiveLocation: Bournemouth or PooleCowell Recruitment are delighted to be assisting our client in their search for a Trainee Account Executive based in BournemouthDue to expansion, an exciting position has become available for a Trainee Account Executive to join our friendly and professional team. The successful candidate will earn a competitive salary with an opportunity to build...

Healthcare Assistant (Community)

Greenstaff Medical UK, Bournemouth
4 weeks ago
We are seeking compassionate and dedicated Healthcare Assistants. As a Healthcare Assistant, you will play a vital role in providing high-quality patient care and ensuring the well-being of our patients. Your expertise in medication administration and patient care will be essential in delivering exceptional healthcare services to those in need and will be compensated with high pay rates.Please attach a...