Receptionist

Department: Front of House

Location: Reading

Compensation: £19,656 / year

Description

Receptionist | Part Time | 3 days per week

Reading

£19,656 per annum


We are recruiting a Front of House Receptionist to work three days per week as part of a job-share team. The role is based in a corporate office in central Reading office, just minutes from the station.

As a reception team you will deliver an exemplary tenant service and visitor experience, understanding the importance of organising events and pop ups that help to create a community vibe in the building. You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role.

Salary:
£19,656 per annum (£12.60 per hour)

Hours:
8.00am – 6.00pm Wednesday, Thursday and Friday (30 hours per week)

Key Responsibilities

Reception responsibilities

• Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
• Meeting, greeting and registering all visitors to the building – following the appropriate sign-in processes
• Managing deliveries, including couriers and post
• Developing a local amenities information file, drawing on your knowledge of the local area
• General administration
• Producing weekly update reports

General management of the building

• You will quickly establish yourself as ‘the face of the building’ and the go to person for questions / queries
• Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution
• Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
• Produce a weekly update report for key stakeholders

Tenant experience and community engagement

• Work as a team to develop seasonal events for the tenants, to create a sense of community and aid enjoyment in the workplace – this could include freebies, discounts, pop ups, events to support charity initiatives
• Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand
• Managing the social media accounts for the building, producing content that is engaging and relevant
  
  

Skills, Knowledge and Expertise

• Proven experience in a front of house reception role and are ready for a new challenge
• Personable and proactive with a confident manner and able to deliver impeccable customer service
• Excellent written and verbal communication skills and able to confidently communicate with key stakeholders
• Competent Microsoft Office / PC / Canva / social media user and willing to learn in house systems and processes
  
  

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy